Emma Inc.Reviews of myemma.com

I've been using Emma at my company for nearly a decade. Yesterday, I had an issue with the new editor for which I needed to call customer support. There was no wait, I was on the phone with an agent almost immediately. The agent who helped me was knowledgeable and patient. Once he understood my issue, he was able to answer my questions and provide a solution, which he then talked me through. The whole process only took a few minutes. I ended the conversation with a practical workaround for my problem and a trick to use in the future.

I have always been super impressed by how incredibly helpful, patient, dedicated, and NICE Emma's tech support staff have been. I can usually solve issues that come up by perusing their help screens (which are quite clear and easy to follow) but on occasion I do need the help of a live tech support human being. Emma excels in this area and it is so appreciated!

Great system. Thanks you. Easy to use.

I had to call support at Emma to help me import a contact list that was giving me trouble. It was totally user error and they were quick to show me what I was doing wrong. I had to speak to two people and both were some of the nicest, most patient support folks I have ever encountered. We love Emma at our company and this makes me love the product even more.

See my review.

The human support was invaluable - Quinn was responsive and went the extra mile to help solve our problem.

Emma has the best customer support of any company I interact with regularly. Their phone agents are both friendly and knowledgeable and it doesn't take long to reach them. They stick with you until you have answered your question to your satisfaction. Nothing but the highest praise to offer.

The customer service rep was very helpful and answer my question promptly. I was able to get my campaign email out quickly.