MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Daisy
I can do without the additional promos
Response from MyDiabetesNov 3, 2025
Hello Daisy, We understand that seeing multiple add-on options can feel overwhelming. We appreciate your suggestions and will pass them on to our team for consideration. 🙏 Best regards, MyDiabetes Team
David W.
As others have said, this is a poor offering in terms of what it does, but you have to sign up to find that out, and then they quietly charge your credit card knowing full-well what they are doing. Cancelling subscription not straightforward. US based company ripping people off. AVOID
Response from MyDiabetesNov 3, 2025
Hello David, Thank you for sharing your feedback. We understand your frustration and want to clarify that all trials, subscriptions, and recurring charges are clearly outlined in our terms. Subscriptions automatically renew unless canceled before the renewal date. If you are having trouble with cancellation or have concerns about charges, please contact us at [email protected] with your account details. We’ll review your subscription and guide you on the next steps. Our goal is to ensure transparency and support for all our users. Best regards, MyDiabetes Team
Efrain P.
Great help with diabetes love the site
Response from MyDiabetesNov 3, 2025
Hello Efrain, Thank you for your feedback! We’re here to support you on your health journey every step of the way. 😊 Best regards, MyDiabetes Team
Monica P.
Great meal plans and the ability to substitute. Keeps my blood sugars in check.
Response from MyDiabetesNov 3, 2025
Hello Monica, We’re so happy to hear that! Thank you for your feedback. We’re always here if you have any questions or need support. 😊 Best regards, MyDiabetes Team
Vanessa R.
This company does not give you customer service contact ability . Went to contact us and fill out form to request more information and it said I did not have access to the email address
Response from MyDiabetesNov 3, 2025
Hello Vanessa, Thank you for sharing your experience. We’re sorry to hear you had difficulty reaching us. You can always contact our customer support directly at [email protected] for any questions or assistance. We’re here to review your situation and provide guidance as quickly as possible. Our goal is to ensure all users have access to the support they need. Best regards, MyDiabetes Team
CDW
Company gives the product and gives choice to potential customer.
Julie
What do I get for the basic price for joining for 3 months
Tina L.
I love the app. I like the meal plan, substitution options, recipes, and shopping lists. The photo meal option is cool, but not very accurate. I would also like to see regular calorie counts. Kcals don’t make sense to me. Solid app. It’s very helpful.