MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Bobette F.
Easy to sign up but try to sell you many add on items.
Response from MyDiabetesNov 3, 2025
Hello Bobette, We’re glad you found the app easy to sign up for. We understand that the add-on options can feel overwhelming, and we appreciate your suggestions. 😊 Best regards, MyDiabetes Team
Keith O.
Just starting but it sounds promising
Response from MyDiabetesNov 3, 2025
Hello Keith, We hope you will have a positive experience! We’re here to support you if you have any questions or need guidance along the way. 🙏 Best regards, MyDiabetes Team
Cicily M.
Easy to download and access.
Response from MyDiabetesNov 3, 2025
Hello Cicily, Thank you for your feedback. We’re glad to hear that! 😊 Best regards, MyDiabetes Team
Cameron R.
I don’t like the endless offers. I just want to download the app.
Response from MyDiabetesNov 3, 2025
Hello Cameron, We understand that too many offers can feel overwhelming. Our goal is to provide options for users who may want additional features. If you need guidance or support with the app, please contact us! 🙌 Best regards, MyDiabetes Team
Metria P.
Guide was very easy to use. I appreciate that the price is reasonable..
Response from MyDiabetesNov 3, 2025
Hello Metria, Thank you for your feedback! We’re here to support you if you have any questions or need guidance along the way. 😊 Best regards, MyDiabetes Team
gail G.
I could wait months to get the information that I have just accessed in minutes. Yes it has cost me money, but it could save my life
Response from MyDiabetesNov 3, 2025
Hello Gail, We’re glad to hear that MyDiabetes has provided you with timely and valuable information. Investing in your health is always worthwhile, and we’re happy the app is helping you take control of your diabetes journey. 🙌 Best regards, MyDiabetes Team
Matt
Signed up for 3 months and cancelled before it ended. They charged me for another 3 months and are yet to refund me. I have evidence it was cancelled and that I didn't have an active subscription. Currently following up the back to organise a charge back. Definitely a scam and avoid it as much as possible.
Response from MyDiabetesNov 3, 2025
Hello Matt, Thank you for reaching out and sharing your concern. We understand your frustration and want to clarify that all trials, subscriptions, and recurring charges are outlined in our terms. Subscriptions automatically renew unless canceled before the renewal date. If you canceled your subscription and were still charged, please contact us immediately at [email protected] with your account details and any supporting evidence. We’ll review your case thoroughly and work with you to resolve the issue. Our goal is to provide transparency and support for all our users. Best regards, MyDiabetes Team
Helene
It was easy to sign up and get the app downloaded. I just hate the fact that you make it sound like I can sign up for only the 3 months that I requested and in the fine print in the end after I already entered my credit card information you disclose that I will continue to get billed after the 3 months. I CAN NOT AFFORD TO DO IT FOR LONGER THAN THE 3 MONTHS!! HOW DO I MAKE SURE THAT I CAN END THE COMMITMENT AFTER 3 MONTHS????
Response from MyDiabetesNov 3, 2025
Hello Helene, We understand your concern. Subscriptions automatically renew unless canceled before the end of the subscription period. To ensure your 3-month commitment does not continue beyond your planned term, you will need to cancel at least a day before the renewal date through your account settings. If you need assistance with canceling or confirming your subscription, please contact us at [email protected], and we’ll guide you step by step. We’re here to help you manage your subscription and avoid any unexpected charges. 🙏 Best regards, MyDiabetes Team