U N.
Not as advertised
I saw your advert, it said I would receive a full diet menu based on my inputs, I have still not received this as promised, you keep sending me emails that do nothing for me and trying to get me to download the App, I was not told this was an App based advice, I have repeatedly emailed you to ask for a refund but you never reply to my emails.
Response from MyDiabetesJan 19, 2026
Hi there, We’re sorry to hear about your experience and understand the frustration. MyDiabetes is an app-based service, and the personalized diet menu is available inside the app after logging in — it isn’t sent separately by email. Not downloading or using the app does not cancel an active subscription. If you no longer wish to continue, the subscription needs to be canceled through the same platform where it was purchased. Please contact us at [email protected] with your account details so our support team can assist you further. Best regards, MyDiabetes Team