MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Patrick
Very helpful easy to follow guidelines
Response from MyDiabetesMar 9, 2026
Hey Patrick, Thank you for sharing your opinion. We’re glad to hear you found the website easy to navigate and understand. 😊 Best regards, MyDiabetes Team
Kim L.
Ready to try it out!
Response from MyDiabetesMar 9, 2026
Hey Kim, Thank you for giving MyDiabetes a try — we’re excited to have you on board. We hope the app’s tracking tools and personalized guidance help support you on your health journey. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
Lejoyeux D.
Une plainte de plus Abonnée pour 7 jours pour un montant de 8.50 euros, je suis prélevée de 40,50 euros pour 7 jours Suite a un mail au service client je suis remboursée de 13,10 euros, puis aucune réponse a ma demande d'explications. Arnaque donc, une de plus! Fuyez
Response from MyDiabetesMar 6, 2026
Hi Lejoyeux, Nous sommes désolés d’apprendre votre expérience. Le montant facturé dépend du type d’abonnement sélectionné lors de l’achat et des conditions acceptées au moment du paiement. Afin de clarifier les frais et vérifier votre dossier, nous vous invitons à contacter notre équipe à [email protected] avec les détails de votre paiement. Nous serons heureux d’examiner votre cas. Best regards, MyDiabetes Team
Navjot C.
The recipes are fast and easy to follow, and easy to log food and water. The help service is rally good and easy to follow instructions.
Response from MyDiabetesMar 5, 2026
Hi Navjot, Thank you for your kind review. We’re glad to hear you’re enjoying the recipes and finding the app easy to use. It’s also great to know the support and instructions have been helpful. 😊 Best regards, MyDiabetes Team
Susan H.
Having signed up, I realised almost immediately that the plan wouldn’t work for me so responded to the Welcome email with a request for immediate cancellation. No response so I followed it up with another two emails - still no response. At no point did I receive a message that my messages were undelivered or that the box didn’t take incoming mail Logging on to Trust Pilot, I saw an alternative email address so immediately messaged. I got a response pretty quickly from Tom saying my subscription would be cancelled but no refund as the time limit had been exceeded. Not true and I forwarded my original emails which were well within the limit… Nothing! Since contacting My Diabetes following their response to my review, I have been given a full refund for which I am very grateful
Response from MyDiabetesMar 5, 2026
Hi Susan, We’re sorry to hear about your experience. Please note that the welcome email address is not monitored for support requests, which is why your messages may not have been received by our customer support team. Please contact our support team again at [email protected] so we can review your case and make sure everything was handled correctly. Best regards, MyDiabetes Team
DH
I downloaded the app before Christmas 2025 but didn’t use it. Yesterday I had 2 payments taken out of my account totalling almost £100. I emailed MyDiabetes and got a standard reply and a refund of £5.25. I can’t access my subscription as the app buffers and, despite sending several further emails, I can’t get a response from them. I’ve no idea what the two payments were for and they aren’t replying to my emails to give me clarification. I’d also like to remove my payment details from the app but it’s not giving me that option although I have the option to add a new card. I’ve seen replies to other complaints asking the complainants to email MyDiabetes but they simply don’t reply. I would avoid at all costs.
Response from MyDiabetesMar 4, 2026
Hi there, We’re sorry to hear about your experience and understand how frustrating this must feel. Subscriptions renew automatically unless canceled through the original purchase platform, and deleting or not using the app does not stop renewal. We’d really like to clarify the charges and review your case properly. Please contact us again at [email protected] with your payment receipt or the email used for purchase so we can investigate and assist you directly. Best regards, MyDiabetes Team
ms. J.
It appears to be a great program, especially to avoid difficulties in the future. My only problem with it was the marketing. Otherwise, I'm happy so far...
Response from MyDiabetesMar 4, 2026
Hi there, Thank you for your honest feedback. We’re glad to hear you’re happy with the program so far and appreciate you sharing your thoughts about the marketing. Your input is valuable as we continue improving the overall experience. 🙏 Best regards, MyDiabetes Team
Consumer
I signed up for 3 months and bank informed me 45 eur taken out. I cancelled subscription how do o get my money back. I was not aware o had subscribed
Response from MyDiabetesMar 3, 2026
Hi there, We’re sorry for the confusion. If you would like to request a refund, please contact us at [email protected] within 14 days of purchase and include your payment details so our team can review your case. Please note that refunds for subscriptions purchased via the App Store or Google Play must be requested directly through those platforms. Best regards, MyDiabetes Team