Sue K.
3 month subscription taken without my permission.....
I signed up for the trial for 1 month @ £22. which is did not get on with. I did not use the app and decided not for me. I have now seen a payment for £76.85 taken out of my account to them for 3 months subscription. I cancelled my subscription and asked for a refund on the app. All that did, was cancel the next payment after August. I have emailed them twice to the info@Mydiabetes to explain I have not asked for a 3 month subscription, I don't want it and please can I have a refund - I hear nothing. They have been contacted by PayPal on my behalf but all they say is my subscription is cancelled and no further payments will be taken. I feel I have been robbed of this money and fighting to get it back, and for something I have never used or will ever use.
Response from MyDiabetesMay 13, 2026
Hi Sue, We’re sorry to hear about your experience and understand your frustration. Subscription renewals and plans are managed according to the terms accepted during checkout, and canceling stops future renewals but does not automatically refund already processed charges. If you haven’t received a response from us, please make sure you are contacting the correct support email at [email protected] and check your Spam/Junk folders, as replies can sometimes end up there. You can also contact us again so we can review your case further. Best regards, MyDiabetes Team