MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Elizabeth S.
I'm still familiarizing myself with the app but its much easier to use than I expected and very informative. However a search function would be helpful.
Response from MyDiabetesMay 22, 2026
Hi Elizabeth, Thank you for your thoughtful feedback. We’re glad to hear you’re finding the app informative and easy to use so far. We also appreciate your suggestion about adding a search function and will share it with our team. 🙏 Best regards, MyDiabetes Team
Marie
Easy to navigate
Response from MyDiabetesMay 22, 2026
Hi Marie, Thank you for your review. We’re happy to hear you found the app easy to navigate. 😊 Best regards, MyDiabetes Team
tony P.
customer service answered my response immediately and took care of my concerns in a timely manner. Everything was to my satisfaction.
Response from MyDiabetesMay 20, 2026
Hey Tony, Thank you for your kind feedback—we’re glad to hear our support team was able to respond quickly and assist you effectively. We’re happy that your concerns were resolved to your satisfaction and that your experience with MyDiabetes has been positive. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
JS
So far, so good! Only on my first week of a 1 month membership. Recipes are easy and I am learning to navigate the app. I have not mastered it yet, but I'm working on it!
Response from MyDiabetesMay 19, 2026
Hi there, Thank you for your review. We’re glad to hear your first week has been going well and hope the experience continues to support your journey as you get more familiar with the app. 😊 Best regards, MyDiabetes Team
Sandra
I feel that I have taken the first steps to a new me. The steps to the program were easy to navigate.
Response from MyDiabetesMay 18, 2026
Hey Sandra, Thank you for sharing your experience with us, and we’re so happy to hear you’re taking the first steps toward a new you. We’re glad the program steps felt easy to navigate and supportive for your journey. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
sylvia M.
Amigable pero no puedo bajarla app
Response from MyDiabetesMay 18, 2026
Hey there, ¡Gracias por tus comentarios! Nos alegra saber que consideras la app fácil de usar y lamentamos que tengas problemas para descargarla. Por favor, revisa tu conexión a internet, el espacio de almacenamiento de tu dispositivo y la configuración de tu tienda de aplicaciones, e intenta nuevamente. 😊 Best regards, MyDiabetes Team
Johanna M.
Please don’t purchase. I have paid and received nothing. I believe it is a “have”. Very disappointed so please don’t waste your money. I have sent several emails with no response. It says app isn’t available in New Zealand
Response from MyDiabetesMay 18, 2026
Hi Johanna, We’re sorry to hear about your experience. MyDiabetes is an app-based service, so after purchase, the app needs to be downloaded from the Apple App Store or Google Play Store in order to access your plan and features. Please make sure you are logging in with the same email address used during registration and check that there are no spaces before or after the email address. If you still need assistance, please contact us again at [email protected] and also check your Spam/Junk folders for replies from our team. Best regards, MyDiabetes Team
Julia B.
Beware of this app. I haven't used it since my initial interest and out of the blue they have taken nearly £140 from my account for an app I don't want. Clearly I signed up for something that I didn't realise and they have taken my money without my consent.
Response from MyDiabetesMay 18, 2026
Hi Julia, We’re sorry to hear about your experience and understand your frustration. Please note that not using or deleting the app does not automatically cancel an active subscription. Subscriptions remain active until they are canceled through the original purchase platform or account settings. If you would like us to review your case further, please contact us at [email protected] and we’ll be happy to assist you. Best regards, MyDiabetes Team