MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Mike G.
Easy to set up and offers good tutorials and advice. Recipe ingredient swaps could be easier, and some logging processes could be easier.
Response from MyDiabetesJun 26, 2026
Hi Mike, Thank you for your thoughtful feedback. We're glad to hear you found the app easy to set up. We also appreciate your suggestions regarding recipe swaps and logging, and we'll be sure to share them with our team. 🙏 Best regards, MyDiabetes Team
Jane H.
It is good value and so easy to use , even swaps. Loving the recipes and ample to eat in fact haven’t had the snack option many times. I would like the option to weigh in grams, in England we don’t use cups but I’m getting the hang of it. Also not sure where to record the drinks I have other than water. Great so far.
Response from MyDiabetesJun 25, 2026
Hey Jane, Thank you for your lovely feedback. We’re really glad you’re enjoying the value, ease of use, recipes, and swap options, and that the meal plan is keeping you satisfied even without frequent snacks. We appreciate your suggestion about grams instead of cups for UK users, and your feedback on logging drinks beyond water has been noted and shared with our team for improvement. If you need any help navigating these features, we’re always here to support you. 😊 Best regards, MyDiabetes Team
Customer
There’s a good selection of menu options though I’d like to increase the protein ratio and reduce some of the carbs.
Response from MyDiabetesJun 23, 2026
Hey there, Thank you for your thoughtful feedback—we’re glad you find the site helpful in reducing diabetes risk and appreciate the variety of menu options. We also hear your suggestion about increasing protein and reducing carbs, and we’ll keep this in mind as we continue improving meal personalization. 😊 Best regards, MyDiabetes Team
Gaynor M.
When I first saw this offer I was at my parents computer and didn't have my purse with me so was unable to complete. When I came back on the computer a few days later I was given a second chance to start still with a reduction in price. I really hope I will find a few meals that suit my very simple food likes.
Response from MyDiabetesJun 23, 2026
Hey Gaynor, Thank you for sharing your experience—we’re glad you were able to take advantage of the second chance offer and join at a reduced price. We hope you discover simple, tasty meal options that suit your preferences and support your health journey. 😊 Best regards, MyDiabetes Team
Martin B.
Easy to navigate
Response from MyDiabetesJun 23, 2026
Hey Martin, Thank you for your feedback— we’re glad to hear you find the website easy to navigate and a smooth experience. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
Aimee B.
Not a 1-star review about the product but the company. Don’t waste your money. I signed up and could not download the app, I contacted them twice on their hard to find email address and no reply. Meantime charged 2 months, attempted 3 in a row and finally a response saying I’d deleted account so no refund. (It’s not cheap either!) I had to delete it to stop the payments coming out!!! So disappointed.
Response from MyDiabetesJun 22, 2026
Hi Aimee, We’re sorry to hear about your experience. MyDiabetes is an app-based service, and after signing up, users need to download the app from the App Store or Google Play Store and log in with the email address used during registration. If the app cannot be downloaded, this can sometimes be related to device compatibility, available storage space, internet connection issues, or app store settings, and may require troubleshooting to resolve. You can also find troubleshooting guidance and additional support articles in our Help Center at https://help.mydiabetes.health/hc/en-us. If you have not received a response from our team, please make sure you are contacting the correct support email at [email protected] and check your Spam/Junk folders. If you have any additional questions, please contact us again and we’ll be happy to assist. Best regards, MyDiabetes Team
Mary E.
I am very hopeful that this will help me reduce my A1C.
Response from MyDiabetesJun 20, 2026
Hey Mary, Thank you for sharing your hope with us—we’re glad to be part of your journey toward better A1C management. With consistent tracking and personalized guidance, many users find the app helpful in supporting their goals. We’re here to support you every step of the way. 😊 Best regards, MyDiabetes Team
Genene B.
I think that they have excellent customer service. I was injured and couldn't participate at the time so as soon as I am able will return to their services
Response from MyDiabetesJun 20, 2026
Hey Genene, Thank you for your kind words about our customer service, and we’re truly sorry to hear about your injury—wishing you a smooth and speedy recovery. We’ll be glad to welcome you back whenever you’re ready to continue your journey with MyDiabetes. If you have any questions in the meantime, we’re always here to help. 🙌 Best regards, MyDiabetes Team