mitch
Website needs to be clearer
In February 2026 I was diagnosed with Type2 Diabetes, I searched online for help. MyDiabetes was offering an initial monthly fee much lower than the normal fee and it read as if this was a trial period. I signed up but never received any further information. On checking my PayPal account 4 further payments have been collected by My Diabetes (over £150). After a lot of effort I found a email address for My Diabetes and after numerous emails I was advised how I could get into my account. I requested a cancellation and a refund of all payments taken between March and June which they refused to do. Will be taking the matter further as I believe MyDiabetes website is not clear as to what you are signing up for.
Response from MyDiabetesJun 22, 2026
Hi Mitch, We’re sorry to hear about your experience. MyDiabetes is an app-based subscription service, and after signing up, users need to download the app and log in with the email address used during registration to access the program and its features. Subscription details, including renewal terms, are also presented during the signup process. If you have any additional questions or would like to discuss your case further, please contact us again at [email protected], and we’ll be happy to assist. Best regards, MyDiabetes Team