Sheryl H.
When I opened the app
When I opened the app - after paying for a subscription I found that the site was not appropriate for me; it was simplistic and was not what was advertised. I cancelled my subscription within 24 hours and received communication from the company stating they would not make any further charges on the account. When I stated that I had cancelled within the "cooling off period" and I required a refund I was informed that it would be processed. Three weeks later after following up again, I was informed that the payment had been processed and I should speak with my "financial institution". The bank were unaware of any payment from this company and there certainly is no payment in my bank account. I have again contacted them and stated that it is not good business to lie to consumers and that if I don't have a refund shortly I will engage a legal professional to handle the case. Do not use this company.
Response from MyDiabetesMar 4, 2025
I apologize for the inconvenience. It is advised to contact us via registered email at [email protected] and we will be happy to investigate it for you.




