MyDiabetesReviews of mydiabetes.health

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I signed for one month subscription at a cost of £16.60. However, 4 weeks later 2 payments were taken from my PayPal account for £7 & £72 after cancelling my subscription. I have complained to My Diabetes, £7 has been refunded, but the £72 has not! I do not have anything for this money except access to their app for one month costing me £88.60! Please be aware when signing up to this site The name that took money from my PayPal account on behalf of My Diabetes is UAB KILO GRUPE. I have complained to PayPal that this was an unauthorised payment but are still awaiting outcome. I have replied to this company on the 9/3/2025 and 12/3/2025 following a reply to my review asking me to contact them so they could resolve my complaint. I have had no contact from them. The Statement they made on trust pilot was not Acted upon! I have no confidence in this company and feel they are profiting from people diagnosed with diabetes who really do not need this additional stress.

Too many add ons

I was surprised how affordable this app is given all the tools and support it provides for diabetes management.

Lots of supplemental encouragement included

Thank you for the app. Looking forward to start

It is easy to follow and works great. I can eat healthy without feeling lost or confused.

Misleading extra billing for subscription I wanted to cancel my subscription after a period as had very little use for the app. The cost was not worth it. Was then offered a 3 year plan at a reduced cost. However was billed for they are now calling an initial plan for £54 and the 3 year as top up. This is misleading -company coming up with excuses not to refund. Would advise against giving card details or signing up. The issue was resolved efficiently. My diabetes staff have been courteous in their response. Thank you