Emma
The App itself is very comprehensive…
The App itself is very comprehensive and supportive. It is great for everyone, you don't need to be a diabetic to gain benefit from it. The customer service was excellent. I had a response to my query within 12 hours and a fully satisfactory result within 24. Only reason I didn't give a 5 was the subscription fee was taken from my account 3 months in without warning so I had no option to choose I'd I continued or not. I had started using on a free trial. I understand that the service and app are excellent but I had not budgeted for the subscription. So respectfully I encourage Mydiabetes to consider adding a reminder for their customers with a link to a get out clause should the customer want to leave.
Response from MyDiabetesMay 27, 2025
Thank you so much for your thoughtful and detailed feedback! We’re delighted to hear that you find the app comprehensive and supportive, and that our customer service met your expectations. We truly appreciate you highlighting that the app offers value beyond just those with diabetes. We’re sorry for any inconvenience caused by the unexpected subscription charge. Your suggestion about adding a reminder before the subscription renewal, along with an easy opt-out option, is very helpful. We’re always looking to improve the user experience and will certainly take your feedback on board. Thanks again for sharing your experience and encouraging us to do better — your input is invaluable to us!