MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesMay 28, 2025

Thank you for your kind words and for giving the program a try! We understand that life can get busy, and it’s okay to have ups and downs. We're glad to hear you still have time left on your plan, and we’ll be here to support you if you decide to continue. Wishing you all the best on your journey—one step at a time!

Response from MyDiabetesMay 28, 2025

Thank you for your detailed feedback. We appreciate your kind words about the tracking features and meal planning tools. We understand your concerns about cost and leftover ingredients, and we’re continuously working to improve the meal plans to be more practical and cost-effective. Your insights about ingredient overlap are especially helpful, and we’ll share them with our development team. Please don’t hesitate to reach out if you have any questions or need support—we’re here to help!

Response from MyDiabetesMay 28, 2025

Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced. Please note that our subscriptions are set to automatically renew, and, since your subscription was active at the point of renewal, you were charged a recurring charge. If you have any questions regarding our billing terms, please let us know at [email protected].

Response from MyDiabetesMay 28, 2025

Thank you for your feedback. We want to clarify that all subscriptions are set to automatically renew unless canceled prior to the renewal date. We encourage users to review their subscription settings to avoid any unexpected charges. If you have any concerns or need assistance with cancellations, our support team is always here to help.

Response from MyDiabetesMay 28, 2025

Nous sommes désolés de votre expérience et comprenons votre frustration. Sachez que nous prenons très au sérieux les problèmes de facturation. Pour résoudre rapidement ce problème, nous vous demandons de contacter directement notre équipe d'assistance à l'adresse [email protected] en indiquant les détails de votre compte. Nous souhaitons vous aider à clarifier et à résoudre les problèmes le plus rapidement possible.

Response from MyDiabetesMay 28, 2025

Thank you for your interest! We understand that you’re still exploring and deciding. Please feel free to reach out anytime if you have questions or need assistance!

Response from MyDiabetesMay 28, 2025

Thank you for your feedback. We understand that too many additional offers can feel overwhelming, and we’re working to balance providing helpful options with a smooth experience. We appreciate your honesty and will keep this in mind as we improve.

Response from MyDiabetesMay 28, 2025

Thanks for letting us know! We look forward to hearing your thoughts once you’ve had a chance to try it. If you need any help getting started, we’re here for you!