Priyanka S.
Do not trust this app!
Do not trust this app! They take more than $70 off the account as an auto-renewal fee without even notifying you. This cost is mentioned nowhere, not a single highlight about this amount. They have mentioned it somewhere in the “terms and conditions “ where also it’s not easy to find. Customer service was good but still this app is not trustworthy and needs to be reported. Also, AppStore in iPhone is not showing the recent bad reviews about this app. The iPhone/Appstore was hiding the reviews. Something very fishy!
Response from MyDiabetesJun 11, 2025
We’re sorry to hear about your experience and understand your frustration. Our subscription details, including auto-renewal fees, are outlined in the terms and conditions during sign-up, though we know they can be easy to miss. We’re committed to improving transparency and communication around billing. Regarding reviews, we don’t control App Store displays but appreciate you sharing your concerns. If you’d like, our support team is here to help clarify any billing issues. Thank you for your feedback—it helps us do better.