joanne
continually impressed
Great professional and friendly cleaners and easy scheduling process. Impressed.

MyClean Cleaning Services is listed under Cleaning Service Providers in New York, New York.
MyClean Cleaning Services (myclean.com) has 149 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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149 approved reviews, newest moderated first
joanne
Great professional and friendly cleaners and easy scheduling process. Impressed.
Vaibhav Rao (Alka Tyagi- M.
Extremely unhappy with the service of late. In my capacity as Vaibhav's mom, I was handling the cleaning appointments from outside the US. Visited my son's apartment yesterday & found the service to be very poor: 1. Filthy kitchen counter top strewn with dirty glasses, tissue paper, empty plastic packets & cartons, & food stuck to the counter which required intensive scrubbing before it was removed 2. The condition of the dining/study table & TV console was the same- not even dusted, nor the papers there piled up, so it could be cleaned 3. The area below the bed had not been swept for a few weeks- again strewn with paper, plastic, cartons 4. The bedside table again had not been cleaned for weeks with papers & coins actually stuck to the table, probably with food articles which had been dropped there weeks ago 5. The only area which was clean was the bathroom & a part of the living area Overall very disappointed with the service, specially given the costs involved & your reputation coupled with the fact that the cleaning is scheduled regularly at a 2 week interval. P.S. Vaibhav has never had the opportunity to meet the cleaning lady - Aurora- given his schedule.
Response from MyClean Cleaning ServicesMay 31, 2017
Hello Alka, We appreciate your feedback. It sounds like Aurora has been cleaning for your son for a while, and that we had never heard that there was an issue. She has many happy clients, but clearly she has lost focus here. I see that our COO has reached out to address your concerns and ensure we get back on track. Please reach out to me here or at [email protected], so we can discuss next steps. Thank you. Mike
Michael & M.
I have the same lovely lady come timely and does a great job, and importantly I trust her in my home to be respectful and also do a great job. I have been very happy with the service from myclean.
Katie
I have requested the last couple of cleanings for the shower walls to be cleaned and they have not been either time. Additionally, it doesn't look like the floors were cleaned thoroughly (e.g. spots on the hardwood).
Response from MyClean Cleaning ServicesMay 31, 2017
Hi Katie, Thank you for your feedback. I am sorry our cleaner has not taken your notes and addressed these concerns. I see that our COO has reached out to schedule a re-clean and get us back on track. If there is anything I can do for you, now or in the future, please email me at [email protected]. Thank you for being a valued MyClean client. Mike
Anthony
Great clean!
Elizabeth
You'll have a great experience so long as you communicate well with your cleaner! I find the reservation system a little annoying that you have to email/call/text someone to edit an appointment, but they always respond immediately so it's not a burden.
ABG
The administration is great. Cleaners are variable. It took a few tries, but on my third clean I had a conscientious Cleaner who did a great job, and I've stuck with her since.
Response from MyClean Cleaning ServicesMay 30, 2017
Hi Asavari, Thanks for your thoughtful feedback. I am sorry it took a few cleans to find a cleaner who met your needs, though I am glad to see we worked with you to find a good fit. Your satisfaction is our #1 goal, and we want to give you a 5 star experience. Please respond here or email me at [email protected] to discuss how we can get there!
Brian C.
The service is generally good. We've had some inconsistencies between cleaners but most have done a very nice job. Cleaners have been very trustworthy and work hard. Rates are on the higher end for this type of service. Customer service is usually very responsive to any scheduling issues though it would be nice if recurring appointment reminders came more than 24 hours in advance. Would give 3.5 stars if that was available.
Response from MyClean Cleaning ServicesMay 30, 2017
Hi Brian, Thank you for your feedback. MyClean's pricing is at or below market, at least among companies that employ their cleaners. Employing our cleaners allows us to provide them consistent hours, while providing customers with consistent results. I see that you have not settled into a requested cleaner. Please let me know if any of your recent cleaners met your needs, so we can set you up with regular service with her. I look forward to hearing from you. Mike