8am MyCaseReviews of mycase.com

I love the email updates, I love the ease of using MyCase and easy for my clients to pay on line or I can email them an invoice. Very user friendly!

My case is great. It has many powerful features for case management, document automation, billing, collections and client communications. If you are not using MyCase you are missing out.

While the software is fine and probably similar to other products, MyCase customer service is purely profit-driven and impersonal. Their billing practices are deceptive and exploitative. MyCase offers a minimal discount for a annual subscription as opposed to a monthly subscription. But if you accept the annual subscription, MyCase will still charge you (large amounts) for users that unexpectedly leave your organization. In short, MyCase profits off of firm personnel changes. They charge you for accounts you don't need. It is a pretty repugnant and predatory practice when you think about it.

Warning to Small Law Firms: MyCase will treat you as little more than a captive source of subscription revenue. Your needs will be sidelined, and you can expect their dismissive support team to ignore concerns while spinning issues to deflect responsibility. For over a year, we've requested that MyCase add a decimal place to the tax field in batch billing to comply with our state’s receipts tax requirement. Without this adjustment, batch billing is impossible for us. Instead, we've had to manually create individual client bills and input the tax by hand—completely negating any efficiency MyCase is supposed to provide. Here is an example of the stock response we get every time we contact MyCase: "Thank you for your email! At this time, I am not aware of any plans to implement further decimal places in batch billing. However, this sounds like a great idea, and I can definitely see how this would benefit your firm and others. While we don't have this functionality currently, it may be something we add in the future as our Product Team is constantly reviewing customer feedback to plan and prioritize our product roadmap. As such, I will be bringing this suggestion to our team for consideration in future updates." Alas, MyCase exemplifies the unfortunate phenomenon of 'enshittification' in the tech industry. Don’t let MyCase lock up your data. Choose an agile, client-focused startup that truly listens and responds to your needs.

Intuitive, easy to sort notes and time entries into categories we choose and to allow easiest retrieval of information. Customer service is excellent.

Our firm has been using MyCase for over 5 yrs. and we believe it to be an overall user friendly software with very helpful tech/customer service when needed, and reasonable priced.

Great software

it makes managing my caseload so much easier!