8am MyCaseReviews of mycase.com

Horrible customer service!

Excellent Client Program for my Firm.

This software is the worst. We are a team of 5 and have nothing but issues from the start. The salesperson that sold me on this promised the world and then disappeared. The customer service gets a negative review rating. It is impossible getting any assistance from customer service. The rates are not at all competitive and are on par with Clio or Practice Panther, which are much better options. I caution you before purchasing. We will be dropping this service when the subscription is over.

Easy to use for billing. Otherwise, they FORCE you to accept services you do not want. They don't answer the phone. My bar is starting to offer us another service. I am looking into leaving this service.

I've had MyCase for almost a year and I really like it! It is very intuitive and there are plenty of videos and instructions to help you do anything you need to do. I like that I can create customized intake forms and questions and the responses go right into the case. I like the ease of billing. I recommend it.

I've been stuck with Mycase for 6 years now and have HATED every minute. This company has no focus - it gets purchased and becomes a bill pay system, it buys a document automation and eliminates its own system and two years later forces customers back to mycase with little warning and no support of the cost and time and expense of having to redo all client questionnaires, data base entries and all templates. Until recently customer support was non-existent. Even now, they make promises that they will redo your documents and questionnaires and then disappear - I think they have a turn-over problem. If and when you do get to speak to support, they are reasonably competent - although I have also run into clearly overseas farmed out staff who know nothing at all. Most of the time, when you comment on an issue or ask for help, there is no response to your questions for weeks at a time. At one point I increased my subscription to do the accounting add - on and they didnt get back to me for 2 months to give me my mandatory training session just to get started. And now 6 months later, the accounting system is still on my dashboard even though I cancelled that part of the subscription. Oh, and yes, since mycase was purchased by Affinipay, everything is an add-on for an additional fee. Only reason I haven't left is because there is NO WAY to migrate all the invoicing and trust accounting out of the system to a new one. DONT DO IT!! There are way better systems out there!!

Very easy to use and client friendly.

We implemented MyCase at our firm last year. Billing is a breeze, timekeeping also, and the case management is top-notch. We have been using the document automation features and the website creation services. Very happy customers!