Noel R.
MyCase was good but recent changes are unacceptable.
I have had MyCase for a few years. I used to like it more; however, there was a change recently that is going to noticeably reduce my productivity. When logging an activity, I used to be able to simply type the letter "e" for example and the activity bar would jump to activities starting with that letter, such as email (or whatever letter I typed). Now you have to type at least two letters to jump down the activity list and even then, it does not always jump to the correct activities. I can no longer jump to the right section quickly and I now have to use my trackpad or mouse to scroll as I can no longer use the arrows on my keyboard to scroll down to the right activity. This change requires me to have my hands leave the keyboard each time, adding seconds to each and every time entry I add. My practice is a billable one and adding seconds for me to track every single activity is going to add a significant amount of time over the course of a month. It causes me a delay in productivity and for that and the reason below, I'm searching for another service. My other complaint is that it does not add up expenses properly. If your time entries use one zero after the decimal (which most lawyers use), the expenses are added only using one zero after the decimal. Meaning if you have expenses in a case of $1,600.44, the system will show expenses of $1,600.40. As a lawyer with funds in trust, I have to account for each and every penny. This is also unacceptable. I reached out to the company about this issue and was told how to fix it, however, it then changed my billing on short tasks. For example, if I wanted to bill 0.1 for a 4 min activity, it was changed ot 0.05 instead which reduced my billing by half. This is also unacceptable.