My Cars Co: Car ServiceReviews of mycarsco.com

I arrived early to meet the driver at the scheduled pick up location. My children, 20 and 11 years old, were on their way from NJ to meet their father at JFK airport in NY. The driver called, he was at the wrong location. Understanding mistakes happen, I gave the driver the address and tried to assist him. He insisted we stay on the phone, became frazzled and began raising his voice and speaking to me with utter disrespect!!! He finally arrived 25 minutes late, the car was disgusting, he would not help me and my children with their luggage and, instead of offering an apology, complained about the mismanagement of the CarsCo dispatch office. I called CarsCo and spoke with a customer service representative. She assured me that I would be refunded for the pick up and, as a military member, would receive a discount for the return trip. I later received a call from a driver's manager who explained that his driver became nervous and scared about being lost and that's why he treated me and my children the way he did. He told me not to take it personally and try to understand the driver was having a bad day. They never refunded or discounted me as promised!!!

Prompt driver that was very nice.

Cheaper than other companies, very pleasant experience.

The cars are great and generally the picks ups and drop off are on time. One time the driver was 45 minutes late but Carsco didn't offer me a discount or compensation. I also don't appreciate that the toll rate has increased to $17.50 which seems very high.

I am retired, and when traveling alone I always take Carsco to one of the 3 airports in New York City. They are a little less expensive than a limousine service. So far they have been pretty reliable, both picking up at home as well as at the airport. Only once did I have to wait almost an hour at JFK. The driver called and gave me notice, as there was a "traffic problem". Unfortunately it was happening when I came back from a long trip from Europe, and I was tired and in pain (severe arthritis). What if he had been an hour late in the direction of the airport? Not acceptable! My husband used CarsCo once or twice for non business related travel. He thinks the drivers are not professional enough. They try to converse, which he doesn't like. Also, some drivers play their music without asking if we mind, or what music we like. One driver, at our most recent trip on 7/5/14 arriving at midnight at JFK, was driving with the windows down instead of A/C! I asked if he could close the windows and turn on A/C, as I'm sensitive to draught (arthritis in my neck) and it was also noisy. He did but so cold, and vent directed right on me. I asked again if he could turn up the temp and change the vent direction. It seemed too much for him so he turned off the A/C. Now it was too hot in the car! He was not accommodating at all! He was also the one playing his own pop music, and also took a private phone call! Hope you fire him. Overall Carsco is a good deal, but does not have very professional drivers.

I think the dispatchers and the drivers are great!

Do you use Carsco. Excellent and reliable service.

Reliable and friendly and cost effective