My Cars Co: Car ServiceReviews of mycarsco.com

have experienced late arrival of cars recently - "traffic" is often the excuse, but traffic in Manhattan is endemic some cars are not the least bit green

. I'm a fair person so I will say the pick up from our house to airport was fine... The trip from airport to home was an utter nightmare. After being one hour late we got picked up by the driver who looked absolutely disheveled and exhausted.. We got into the car and immediately we could tell this was not an experienced or professional driver. He drove between 40 and 55 mph in the left lane swerving getting beeped at and brighted. I asked the man multiple times "are u ok" because he did not seem to be. My wife felt nervous and almost asked me to ask him to pull over. That's not the worst part... After calling 4 times and leaving messages I finally got "management" on the phone. I said multiple times I don't even care about a refund I wanted to let u know that this was not a good experience.. So instead of him apologizing and trying to reason, he yelled over me and tried to argue with me. He kept saying u just want a free ride... I made it clear I did not care about the money.. He still yelled and tried to make light of my experience.. NEVER would I speak to any customer of mine the way he handled me. Not professional at all unfortunately I would never use this company again. I spoke to another manager named Rolly and he was very kind to our issues, he should have been the initial person I spoke to. The other guy should not be talking to customers... Lol that's ur reply email? Wow u must not care to much about retaining new customers. What company writes back a sarcastic response to an unhappy customer? Good luck cars co. Oh and happy holidays to u as well. Well not all of u actually just Rolly

Cars are on time. Drivers polite. Cars clean. Your website wasn't working for over a week and all I was told was that they were "updating it". Tried daily to use it and wouldn't take my reservations. Made phone reservations and days later site still not working. Should have told me they were having problems and to continue to call. Customer service is generally awful. I cannot update my own account info. People take corrected information and then make mistakes entering. Very frustrating. Since the website issues I am very frustrated with your service.

Prompt driver that was very nice.

The cars are great and generally the picks ups and drop off are on time. One time the driver was 45 minutes late but Carsco didn't offer me a discount or compensation. I also don't appreciate that the toll rate has increased to $17.50 which seems very high.

I am retired, and when traveling alone I always take Carsco to one of the 3 airports in New York City. They are a little less expensive than a limousine service. So far they have been pretty reliable, both picking up at home as well as at the airport. Only once did I have to wait almost an hour at JFK. The driver called and gave me notice, as there was a "traffic problem". Unfortunately it was happening when I came back from a long trip from Europe, and I was tired and in pain (severe arthritis). What if he had been an hour late in the direction of the airport? Not acceptable! My husband used CarsCo once or twice for non business related travel. He thinks the drivers are not professional enough. They try to converse, which he doesn't like. Also, some drivers play their music without asking if we mind, or what music we like. One driver, at our most recent trip on 7/5/14 arriving at midnight at JFK, was driving with the windows down instead of A/C! I asked if he could close the windows and turn on A/C, as I'm sensitive to draught (arthritis in my neck) and it was also noisy. He did but so cold, and vent directed right on me. I asked again if he could turn up the temp and change the vent direction. It seemed too much for him so he turned off the A/C. Now it was too hot in the car! He was not accommodating at all! He was also the one playing his own pop music, and also took a private phone call! Hope you fire him. Overall Carsco is a good deal, but does not have very professional drivers.

Every time I get in to one of your cars, I need to give directions on how to get to LGA airport from the upper west side. They have always gone the wrong way.