My Cars Co: Car ServiceReviews of mycarsco.com

While the customer service is ok to so-so...can't say I'd ever use them again. ...I booked with them because their ad said $39 flat rate to the airport. ..then when I booked with the app, it said the total was $55ish... THEN when it came time for the car to arrive, I saw that my card was charged $84...by the end of the trip the app said the final cost was $73.80....honestly. ..for $74, I'D MUCH RATHER get a town car for $10 less than ride in a bumpy toyot (the cheapest option available) with a child seat halfway shoved in the front passenger's seat no less (it was only me. .no children).. I felt like I was paying nearly $80 for riding in someone's disorganized family car instead of an actual car service. ..totally not worth the money. ..especially since I had to pull up directions on my phone's gps navigation so he could figure out how to get to the airport from Manhattan & even then he kept taking the wrong turns ...Unprofessional & a compete waste of money. ..not to mention they can't even be honest about how much the ride REALLY costs upfront. ...it was twice as much as I was under the impression it would be. ..NEVER AGAIN! I'M GOING BACK to a REAL CAR SERVICE!

Had to call last minute to go to airport,dispatch was very accommodating, said car will be there in 20 minutes and it was there when promised with constant texts to me to keep me updated. I was instantly pleased and happy when my driver got out and introduced himself as Marco and helped me with my bag. What a treat it was to be treated like a queen, he was attentive to my every need and chatted with me on the way to airport.I was very comfortable and the car was clean. I would definitely use them again as well as recommend them to anyone. Ask for Marco, you will be pleased!

Awesome Car Service! We used them this weekend few trips from Long Island to the city and to the airport - everything went smooth, drivers were all nice, groomed and clean cars. Also prices was lower then our local car service and I love the Prius. Cool.

I booked several times always very easy to book, all your dispatchers are VERY nice on the phone, confirmations emailed promptly, text received when car arrive - clean cars polite drivers free wi-fi lower price then most car services I used before - happy I found you

I am up for renewal and will sure renew my membership! I saved over $700 on my car service for $59 membership fee :) Thank you Cars Co you guys have the best staff!

good deal driver on time nice car that is all that i am asking for

. I'm a fair person so I will say the pick up from our house to airport was fine... The trip from airport to home was an utter nightmare. After being one hour late we got picked up by the driver who looked absolutely disheveled and exhausted.. We got into the car and immediately we could tell this was not an experienced or professional driver. He drove between 40 and 55 mph in the left lane swerving getting beeped at and brighted. I asked the man multiple times "are u ok" because he did not seem to be. My wife felt nervous and almost asked me to ask him to pull over. That's not the worst part... After calling 4 times and leaving messages I finally got "management" on the phone. I said multiple times I don't even care about a refund I wanted to let u know that this was not a good experience.. So instead of him apologizing and trying to reason, he yelled over me and tried to argue with me. He kept saying u just want a free ride... I made it clear I did not care about the money.. He still yelled and tried to make light of my experience.. NEVER would I speak to any customer of mine the way he handled me. Not professional at all unfortunately I would never use this company again. I spoke to another manager named Rolly and he was very kind to our issues, he should have been the initial person I spoke to. The other guy should not be talking to customers... Lol that's ur reply email? Wow u must not care to much about retaining new customers. What company writes back a sarcastic response to an unhappy customer? Good luck cars co. Oh and happy holidays to u as well. Well not all of u actually just Rolly

Had a reservation to be picked up at JFK on October 11, 2014. Gave them the airline that I was arriving on and the driver went to the wrong terminal. Took him almost an hour to get turned around and get to the correct terminal. Then gave him the hotel name and after driving a long time, I ask him how much longer and he had passed my hotel and didn't even know it. I noticed the hotel on the left side of the freeway and ask him if he missed the hotel. With all this, I was late for an appointment. On the day I returned to my home, I called and talked to the owner and we agreed that I would pay the tolls and split the remainder of the cost. I hadn't even hung up from talking to him and I received an email showing my charges. The only thing that was deducted was the gratuity. I called and emailed several times after that and no response from anyone. I would never use CARSCO, Inc. again. Now I am having to dispute the charge on my credit card statement.