My Cars Co: Car Service is listed under Vehicle Rental in Englewood Cliffs, New Jersey.
My Cars Co: Car Service (mycarsco.com) has 40 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Sean M.
The first time was okay. The driver was polite and skilled, so there were no complaints. If the consistency of their service weren't bad, I would recommend them. But the second time I was simply ignored. A driver didn't appear for some reason, and no one contacted me to apologize. They have no respect for customers.
Clare
cab was on time, driver came in to pick up and was friendly. They charged my card more than quoted, and when I called to ask what the difference was, the guy I spoke to, James, was rude and disrespectful, by far the worst customer service agent I have EVER spoke to! He said I should have known that they charged for parking when the driver has to walk inside the airport, and if I have a problem with that I need to call back during normal business hours! His response when I asked what their hours are? He said, and I quote: "9 to 5 on weekdays like any other business! "ha! I thought I was on a prank call. When I said I will call back because he is providing poor customer service, he said, well i answered your question but you just don't like how i am talking. Too sad, i wanted to use their services again, but not after this! You would think he would stop after that, but surprisingly, he continued to belittle me, so i just said bye and hung up!
Marilynn B.
Had a reservation to be picked up at JFK on October 11, 2014. Gave them the airline that I was arriving on and the driver went to the wrong terminal. Took him almost an hour to get turned around and get to the correct terminal. Then gave him the hotel name and after driving a long time, I ask him how much longer and he had passed my hotel and didn't even know it. I noticed the hotel on the left side of the freeway and ask him if he missed the hotel. With all this, I was late for an appointment. On the day I returned to my home, I called and talked to the owner and we agreed that I would pay the tolls and split the remainder of the cost. I hadn't even hung up from talking to him and I received an email showing my charges. The only thing that was deducted was the gratuity. I called and emailed several times after that and no response from anyone. I would never use CARSCO, Inc. again. Now I am having to dispute the charge on my credit card statement.
Response from My Cars Co: Car ServiceNov 23, 2014
Dear Marilynn, I would first like to apologize for the driver being in the wrong terminal resulting in you waiting for your car. For this reason, as promised by the owner we did refund you $39.46. Had you not received your credit or didn't see it on your statement you could've contacted customer service to insure the credit was issued and if needed we would've called your bank. I did double check through our terminal and yes the funds were returned to you. In regards to the driver passing the hotel, this was not because he missed your exit its simply because the closet exit to the hotel was passed the actual location. You are not able to veer off the NJ turnpike straight into the hotel parking lot. Again my apologies for the car being tardy. Should you have any further comments, questions or concerns please contact our customer service department. Thank you.
Debie Hopkins S.
First if all when I went to get a quote for our needed transportation from mycarsco.com all cars showed to be black cars and then I booked a ride from JFK airport to my hotel destination which was in Brooklyn. I was quoted $54.00 TOTAL! Then I received a pending charge of $82.00 that I did not anticipate at all! I called to ask why and was told that an extra charge was to be on a pending hold to my checking account until the ride was complete, just in case we did not show up for the ride or there were any other fees such as tolls on the way. I was not told any of this and I even called to confirm the total charge. They did however only charge the total charge quoted of $54.00 after the ride was complete and this took a few days to come out of my account leading me to think that I had an extra $54.00 which I did not. And about the black car, well it turns out that all of the cars are a bright green color which the driver told us when we finally found him after we landed. He called us several times while we waited curbside with our luggage and kept saying he was right there and didn't we see him? Well no we did not see him because all of the pick up cars were black and of course I was looking for a black car. Well we finally found him and the car was pretty beat-up looking. The driver was nice, friendly and courteous but I because of all of the other factors I will never use this car service again!
Response from My Cars Co: Car ServiceSep 24, 2014
Dear Debie, I would like to apologize on behalf of CarsCo for your unpleasant experience. When booking online your first option of car class is the Prius which is Green.. when going through the reservation process after you enter in your pick up and drop out information you are brought to the next page where you can choose a car. Each car class is priced out differently and is offered to you depending on the passenger and luggage amount. Regarding the preauthorization, this is taken to insure our driver will be compensated in the event of a late cancellation, any additional stops, wait time or if additional tolls applied to your trip. This is clearly noted on the bottom of your confirmation email and not meant to be a surprise in any way. We must preauthorize as many times in the past customers will add additional wait time or stops and when it is time to charge for the trip their card is declined. However after we process the final charge we drop off the remainder funds instantaneously as we are posting to the preauthorization and not initiating a new sale. Many times the bank will continue to hold your funds being that they do not acknowledge the charge immediately as some other banks do. In regards to the state of the vehicle I will be putting in a complaint report with the driver manager to inspect the vehicle as we do not want our cars to appear anything less than how we represent them online. If in the future you should change your mind about our service I would be willing to offer you a membership discount on your trip. Again our apologies.
