My Cars Co: Car ServiceReviews of mycarsco.com

We went with this company from NYC to EWR because we got the best quote from them online. The confirmed quote was for $73.08 and when I checked my credit card bill (good thing I did!), I saw that we had been charged $110. You have to be kidding me! I called them to ask about this and they said that because my husband and I were dropped off at two adjacent terminals, this was an extra "stop" and cost another $10. First, this is an absurd policy and if you want to keep to this ridiculous policy you should tell your customers. If I had known, I'd have gotten out and WALKED because the terminals were, I kid you not, a 3 mins walk apart. $10 to drive me that extra few feet? That's just bad business, and even worse that I had to call you after the fact to find out that I was charged for it. Second, this should bring my total to $84.08, not $110. The guy on the phone then tells me that billing made a mistake because they though we made two stops, not one. Well, that would be $94.08, which is still not $110. You charge me for driving a few feet, but instead charge me for making "two additional stops," and even overcharge on that? I can't imagine how they think I'm dumb enough not to figure that one out. The worst part is if I had never checked, they would have just fraudulently charged me for $37 more than I agreed to pay! Aside from this fraudulent billing, the driver's speech was barely comprehensible, and pulled up a block away from where we had agreed and insisted loudly on the phone that he had arrived. We had to figure out where he was and walk with all our luggage to meet him. Altogether, this experience left a bad taste in my mouth. We will not be using this company again.

Customer service first called me to say the driver was 15mn late and then called me again to say he would not come. I had to call another car service and almost missed my flight. Never again!

First if all when I went to get a quote for our needed transportation from mycarsco.com all cars showed to be black cars and then I booked a ride from JFK airport to my hotel destination which was in Brooklyn. I was quoted $54.00 TOTAL! Then I received a pending charge of $82.00 that I did not anticipate at all! I called to ask why and was told that an extra charge was to be on a pending hold to my checking account until the ride was complete, just in case we did not show up for the ride or there were any other fees such as tolls on the way. I was not told any of this and I even called to confirm the total charge. They did however only charge the total charge quoted of $54.00 after the ride was complete and this took a few days to come out of my account leading me to think that I had an extra $54.00 which I did not. And about the black car, well it turns out that all of the cars are a bright green color which the driver told us when we finally found him after we landed. He called us several times while we waited curbside with our luggage and kept saying he was right there and didn't we see him? Well no we did not see him because all of the pick up cars were black and of course I was looking for a black car. Well we finally found him and the car was pretty beat-up looking. The driver was nice, friendly and courteous but I because of all of the other factors I will never use this car service again!

i used carsco from jfk to east Hampton li the operator inform me to open my cellphone as I land at the airport.my phone ring and the driver was on the line and inform me that he is waiting for me at the airport and call him when I am ready to leave, the driver arrived 3 minutes after I called was little of traffic at the terminal but he got me but the most important the driver was professional and helpful, the fare was as we agree with no discrepancy, the fare was cheaper by $100 then other company and hybrid car, the truth I taught I will get a bit up car and I will be disappointed, but it was real was very happy ac worked I definitely will use carsco again and recommend that company good luck to you guys

To be honest I was nervous booking for a friend to use a service that I had not used before. My friend arrived early and was picked up early in an upgrade car category. Thank you very much for your service. Best, Josh

CarsCO is a godsend. I take so many cabs from NY to Queens and back. They provide such a reliable and cheap service. Their drivers are bright and presentable. Treat me like a Queen. Love them and the money I save-- also the lack of hassle.

Cars are on time. Drivers polite. Cars clean. Your website wasn't working for over a week and all I was told was that they were "updating it". Tried daily to use it and wouldn't take my reservations. Made phone reservations and days later site still not working. Should have told me they were having problems and to continue to call. Customer service is generally awful. I cannot update my own account info. People take corrected information and then make mistakes entering. Very frustrating. Since the website issues I am very frustrated with your service.

I use CarsCo to get around the city and even in and out of the city all of the time. They are reliable, there is never a waiting time for the driver, and the money I am saving is fabulous!