Our company has been clients of Cars Co. since 2014, but effective immediately we will be closing our corporate account. We will no longer work with a company that fails to value their clients because of failure on their part. The event was a confirmed pre-scheduled reservation, but on the day of the pickup we learned (text messages to prove) the following statements are true. We learned that the driver of the pickup had inadvertently fallen asleep during the scheduled job.
In an effort to restore our confidence, we were offered reimbursement for another car service our client had to use in place of the one that failed. Unfortunately, since the very last email from Cars Co. in April the communications have become one-sided in our final efforts to resolve the matter appropriately.
SA
scammer A.
NY NJ LIMO COMPANIES BEWARE
Beware other limousine vendors in the NY NJ Area. Alicia Hess From Cars Co is calling around looking for corporate rates and this particular time stating she works for Victoria Secret and wont give out a corporate email. Go figure I knew she was scamming. Beware all Limo companies of Alicia Hess. She is shopping all competitors rates. We should all keep ringing their phone lines, looking for rates and keeping their operators busy on the phones. 800-800-6757.
JA
jessica A.
Horrible Experience
This is the worst car service. Do not use this company! I booked a car service for New Years Eve. I received a confirmation that the taxi was going to be $47. 12 hours before the cab was going to pick me up, they said they did not have that car available and the price was going to triple to $110.00. That is insane. How do you extort people of New Years Eve. This company is promoting Drinking and Driving! Save yourself the time, money and aggregation and book with someone else. The custom service rep that I spoke with, Alicia Hess, was very rude and sarcastic on the phone. How do you change your prices once there is a written confirmation? On top of that, they charged my credit card $258.00 which is neither of the prices. This company is a scam.
Response from My Cars Co: Car ServiceDec 31, 2014
Dear Jessica,
I apologize that you feel I was rude to you just because I told you something you didn’t want to hear. Yes, you reserved the car online and the pricing came out incorrectly due to the holiday. We do not have the availability to send you a Camry for a local trip on New years for $39, we are not a borough taxi or a yellow taxi. As much as you would like for our driver to transport you after your festivities, he would like to be with his family and friends bringing in the New Year, which is why we must offer some sort of incentive and compensation for his time. We have had no other complaints regarding pricing except for yours. Our customers understand why our prices went up for today and are happy with the pricing we gave them. Other companies will not even do local trips today and if they do it would more expensive. We are not in the business of scamming people. We service hundreds of happy customers each and every day who return to use our service because of our incredible prices, reliability and our friendly office staff. In regards to the preauthorization this will drop off automatically being that the reservation was cancelled. Your husband stated that he clearly read the confirmation, so I assume he missed the part which clearly states that within 24-48 hours your credit card with be preauthorized for up 30% more than the total fare. Again my apologies, Hope you have a nice New year.
Kind regards,
Alicia Hess
DA
Debbie A.
Really? NEVER AGAIN!
While the customer service is ok to so-so...can't say I'd ever use them again. ...I booked with them because their ad said $39 flat rate to the airport. ..then when I booked with the app, it said the total was $55ish...
THEN when it came time for the car to arrive, I saw that my card was charged $84...by the end of the trip the app said the final cost was $73.80....honestly. ..for $74, I'D MUCH RATHER get a town car for $10 less than ride in a bumpy toyot (the cheapest option available) with a child seat halfway shoved in the front passenger's seat no less (it was only me. .no children)..
I felt like I was paying nearly $80 for riding in someone's disorganized family car instead of an actual car service. ..totally not worth the money. ..especially since I had to pull up directions on my phone's gps navigation so he could figure out how to get to the airport from Manhattan & even then he kept taking the wrong turns ...Unprofessional & a compete waste of money. ..not to mention they can't even be honest about how much the ride REALLY costs upfront. ...it was twice as much as I was under the impression it would be. ..NEVER AGAIN! I'M GOING BACK to a REAL CAR SERVICE!
Response from My Cars Co: Car ServiceDec 17, 2014
Dear Ms. Anderson,
Our advertising as well as our website indicate that fares do not include gratuity, tolls or taxes. Furthermore we email a confirmation with each and every reservation. The email shows an exact breakdown of the charges and is clear and "easy to read". The disclaimer which is bold and in large text indicates that rates may not include tolls (as on most rides we don't know which route driver will take), taxes or extra stops etc... We also include a paragraph on the bottom of your confirmation about our CC policy (PLEASE NOTE: Your Credit Card WILL be pre-authorized at this time for approximately 30% more than the estimated fare for your trip. This is necessary to prevent charging your card twice in the event of any additional waiting time, tolls, extra stops etc... Remainder funds will be released once final charge is processed.) At the end of the ride we charge the CC and automatically send an email receipt with final charges. It is as clear as it can be. and being that we are familiar with the market and our competition we do not know of any other company that provides this information as clear as we do. Needless to say that the hundreds of clients we service every day include many of which that used to use other services and are now using us, it speaks for its self. We are sorry we couldn't accommodate your very specific needs, but we hope to see you again in the future. Evaluate your next experience with a different car service company and you will be sure to realize that we actually provide better service, at lower rates with a clear breakdown of charges before and after the ride is completed. Have a wonderful holiday season.
Regards,
CarsCo Inc.
CL
Cleo
Fraudulent billing, opaque pricing
We went with this company from NYC to EWR because we got the best quote from them online. The confirmed quote was for $73.08 and when I checked my credit card bill (good thing I did!), I saw that we had been charged $110. You have to be kidding me! I called them to ask about this and they said that because my husband and I were dropped off at two adjacent terminals, this was an extra "stop" and cost another $10.
First, this is an absurd policy and if you want to keep to this ridiculous policy you should tell your customers. If I had known, I'd have gotten out and WALKED because the terminals were, I kid you not, a 3 mins walk apart. $10 to drive me that extra few feet? That's just bad business, and even worse that I had to call you after the fact to find out that I was charged for it.
Second, this should bring my total to $84.08, not $110. The guy on the phone then tells me that billing made a mistake because they though we made two stops, not one. Well, that would be $94.08, which is still not $110. You charge me for driving a few feet, but instead charge me for making "two additional stops," and even overcharge on that? I can't imagine how they think I'm dumb enough not to figure that one out.
The worst part is if I had never checked, they would have just fraudulently charged me for $37 more than I agreed to pay! Aside from this fraudulent billing, the driver's speech was barely comprehensible, and pulled up a block away from where we had agreed and insisted loudly on the phone that he had arrived. We had to figure out where he was and walk with all our luggage to meet him.
Altogether, this experience left a bad taste in my mouth. We will not be using this company again.
Response from My Cars Co: Car ServiceNov 23, 2014
Dear Cleo,
After looking into your reservation I can see there was definitely a misunderstanding as to where the $110 pending charge (preauth) came from. Upon making a reservation with our company we require a credit card. Within 24-48 hours prior to the actual trip we preauthorize the card to insure the funds are available. (as clearly noted in the bottom of our confirmation email.) The software then calculates the amount your trip will be and then preauthorizes your card for 30% higher than the actual fare.(also noted in your confirmation email) This is done so that in the event you incurred any further charges such as tolls, wait time or stops we would be guaranteed payment for our services. After the trip is completed and final charges are processed the remainder funds of the preauthorization drop off into the account. This is certainly not fraud as we service hundreds of clients each and every day who understand our policy and have no issues with it. In regards to the stops. yes we charge for stops just as every other taxi and car service in NYC. Our services come with a price tag as does everything else in this world. Our drivers don't do favors or work for free. I apologize that you felt in some way you were over charged, however that is in fact not the case. In the future whenever purchasing goods or services you should always read your email, receipt or confirmation to avoid any misunderstanding. Should you have further questions or comments feel free to contact the customer service department directly. Thank you.
JE
Jelena
Never showed up - I almost missed my flight
Customer service first called me to say the driver was 15mn late and then called me again to say he would not come. I had to call another car service and almost missed my flight. Never again!
Response from My Cars Co: Car ServiceNov 23, 2014
Dear Jelena,
I would like to apologize for the inconvenience you experienced on that day. I did try to locate your reservation to read into the notes and get the exact details of the trip, however I was unable to do so as I didn't have enough information from your review. We do value all our customers and given the chance to make it up to you we certainly would do so.
Regards,
CarsCo. Customer Service
DJ
Darlene J.
Absolutely Horrible!!! Passengers Beware!!!
I arrived early to meet the driver at the scheduled pick up location. My children, 20 and 11 years old, were on their way from NJ to meet their father at JFK airport in NY. The driver called, he was at the wrong location. Understanding mistakes happen, I gave the driver the address and tried to assist him. He insisted we stay on the phone, became frazzled and began raising his voice and speaking to me with utter disrespect!!! He finally arrived 25 minutes late, the car was disgusting, he would not help me and my children with their luggage and, instead of offering an apology, complained about the mismanagement of the CarsCo dispatch office. I called CarsCo and spoke with a customer service representative. She assured me that I would be refunded for the pick up and, as a military member, would receive a discount for the return trip. I later received a call from a driver's manager who explained that his driver became nervous and scared about being lost and that's why he treated me and my children the way he did. He told me not to take it personally and try to understand the driver was having a bad day. They never refunded or discounted me as promised!!!
UC
Unhappy CarsCo C.
poor
The driver was 40 minutes late which is inexcusable no matter what but especially in NYC. My flight landed to Newark at 4:05 and if he had been there on time, i would have made it home in NYC just ahead of rush hour at about 5. Instead, he picked me up at 445 and i didnt get home until 6:15. i also wrote an email to carsco directly while in the cab to tell them how upset i was and they never got back to me! This is really disappointing. They should have apologized and "comped" me the ride. Also they are supposed to be using "green" cars and this guy came in a normal gas guzzling toyota -- false advertising. I will never use them again
