brightwheelEasy-to-use preschool & child care management software. Manage classrooms, observe students, collect tuition, communicate with families - all from one app!
brightwheel (mybrightwheel.com) has 308 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
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Internet & Software · San Francisco, California
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Internet & Software · San Francisco, California
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308 approved reviews, newest moderated first
Newmiller
As an educator, this software is time consuming and very clunky. In order to create one row of a lesson plan it takes no less than 16 clicks - for one row! Keep in mind that one row includes ONLY Circle Time for the week. As an educator/administrator: think how many plans/activities a teacher creates for one day in an ELC. Also, it does not offer an integrated Assessment tool - a definite step backwards from our former program.
Sarah K.
Have just got two emails of receipts saying I've paid a huge amount of money to them. Never heard of them. Thinking theyve been hacked or there's bad admin going on!
Sierra
Great IF you dont plan to use the billing option App is fairly easy for parent contact- which is great to keep teacher personal information safe- and check in is fairly straightforward BUT the billing side- forget it! if you need help- they only answer via email- and it takes at least 1-2 days to hear back- then it's a copy/paste response from one of their "help articles" - they have no direct contact with their customers- and if a billing issue comes up- you are SOL in getting it sorted- talk about some angry parents
B
Parents beware that the cost of payment methods is not shown when you first sign up and select your payment method it will not show you the fee. You only find it out after the payment has processed. 2.9% for credit cards and $.6 for ACH. Go for the ACH transaction. Daycare is expensive as it is without surprises.
Christine
The app would be ok if the school took advantage of all the features but my biggest issue is my account info can’t be removed! I constantly get the back and forth crap and no one can help me!!!
Response from brightwheelApr 17, 2020
Hi Christine, thank you for the feedback. We strive to provide the best possible support to schools and parents, I am sorry to hear we missed the mark. Please know that you can always contact us at [email protected] and we will be happy to help.
Cynthia
Brightwheel Representatives listen. They hear you and understand
Ashley
It is so amazing that we are able to communicate with the parents of our students directly! I love being able to upload pictures for them to see their little one throughout the day!
EAL
This is a nice app, there a few things I would recommend to make things a little easier. Thank you for creating this tool for us!