brightwheelReviews of mybrightwheel.com

Company violates privacy laws and refuses to delete my data upon request (as required by law in my state). They also use AI for customer service and pretend it's a human. Do not trust your child's or students' information with this sketchy company!

Like others say, customer service is abysmal and tons of hidden charges. Switched to a non-corporate solution. I switched to MyChildcareApp its half the cost and run by 2 actual daycare owners.

DO NOT use the billing! if the payment fails it shows on the parents invoice as paid until you finally turn off billing and let it catch up and then it will take all the money back from you also they do not protect against charge backs not im out almost $1000

Brightwheel is terrible and a scam. They charge a hidden 3% credit card fee which is absurd and ends up being a lot of money on a large service charge. Completely insane $56 hidden extra credit card fee just to pay tuition!! It was not clear on the payment page that they do this and the customer service is horrible. They also refuse refunds on service fees. Worst company ever. What a SCAM company !!

Telemarketing nonsense. They found my daycares number via public records since its a licensed daycare in Canada. They used that number to proactively call me and try to offer me services. So i go to their website since ive never heard of them. Its an american company. What kind of dystopian Idiocracy is our world turning into where this app is even needed, let alone being telemarketed to foreign businesses.

I wanted to deactivate my account and I was ghosted in chat. The moment I mentioned that had to cancel service I was left to figure out how I would be contacted- googling the internet for answers! Poor customer service & AI chat was more professional.

I would give it a zero is that was an option. Never have I ever had to jump through hoops and more hoops to cancel anything. No phone number to talk to anyone and they think as a daycare provider i have time to email back and forth. I had a zoom meeting feb 19 and told her to cancel it because it wasn't for me. Send email 26 to confirm cancel and she sends me a phone number that no one answered and mail box full sent me emails and nothing. Today march 2, I finally get to someone on email only to have to set up a time to do this.

This is one of the most frustrating software experiences I have ever had. First of all, you cannot cancel an active subscription on the Brightwheel website. There is no simple cancel button like any normal SaaS product. Instead, you are forced to call customer support, then they schedule a separate call, where you have to sit through questions and explanations just to cancel a service you no longer want. Even after going through that process, they continued charging my credit card. At that point it starts to feel less like a subscription and more like a trap. On top of that, the software itself is overly complex and not user-friendly. The interface is confusing, workflows are unintuitive, and simple tasks take far more time than they should. For something that is supposed to help schools and childcare providers, it adds stress instead of removing it. This company makes it easy to sign up and extremely difficult to leave, which is a huge red flag. I would not recommend Brightwheel to anyone unless you enjoy chasing support teams and disputing charges.