brightwheelReviews of mybrightwheel.com

I like it ok. I think there are a lot of features my facility is not using and if properly trained we could utilized the product better.

It has been a challenge navigating the billing portion. Some of my parents have not been able to sign up. Making edits/ corrections doesn't work for parent info. I would like to choose what my assistant Director sees/ has access to when I give admin privleges. But I do like the layout so I gave 3 stars.

It took them 1 week to fix my log in connection as a teacher.

The App seemed very user friendly at first, but using it daily now I find it frustrating. There are many things I would like to be able to do that I can't, like toggle between children and or families without having to go back to the student tab or family tab. Billing would be so much easier if I could also toggle between accounts, as well as make changes that occur immediately instead of waiting for the next month to show. I would also like to be able to take credit cards from third party without the hassle of making them a parent and then taking them off. I didn't go back to Tadpoles because I wanted a system that was capable of the billing portion as well as attendance, pictures, and lesson planning.

I am more and more comfortable with Brightwheel. I am a premium client and have been for 6 months. My difference between giving 3 stars instead of 4 is while, you can email questions/ask for help, sometimes you need to speak live to BW. I do wish that reaching out live was more available. Yesterday, I had my first call and after 20 minutes I had many issues answered and I felt so much more confident in using BW...and since I feel more confident it will benefit my business tremendously!

Brightwheel has many great features that are “parent facing” such as real time communication, activity updates and photos. However, on the office/billing side, their platform is underwhelming. There are minimal reports available, especially in deposits/invoices. When searching for a child or parent, you start typing in the name, then click on the child you want in the drop down, then click “apply” then click on the specific child again- its tedious and redundant. I’m looking forward to the promised new billing platform hopefully it’ll work out some kinks.

Love how we can track and check in our kids! It’s a good organizational tool for our group. I feel there are a few things that could be tweaked. Pictures: I don’t like how the comment goes on every picture of a large selection of pictures at a time. I also don’t like how I do not receive notifications if a parent loves a photo. I’d also like for there to be a way for parents to comment on the picture. Honestly our school choose brightwheel so that we could have this aspect of pictures with the app. It would be great if we could see if parents have seen a message that has been sent. We feel like there a lot of ‘blackholes’ As we are communicating with our parents. Also I don’t like how messaging isn’t on the activities option. I find it a little awkward going back and forth into different parts when I’m specifically looking at a child and have to get out of the profile to then go into messages. Thanks!

I'm very excited to have a cloud based platform and allow parent to log in and see their information and statements online... This should have reduced the time we spend on billing... Overall the customer service team is very nice and considerate. However the availability is very limited. We just started to use BW and had so many issues, some were normal beginner questions and some were more complex and needed additional attention and guidance. Specific issues that we need help with as follow: The statements are presenting a partial information, for example when we give a credit there is nothing in the statement that is indicating that we gave a credit, although the balance was adjusted correctly. This is very confusing for parent. Credit card fees are not automatically integrated and we need to add them manually to each statement. Parent can not make payments on the app. I heard it's coming up soon. The statement period at the top of the statement is very confusing for parent who are looking for the service period.