brightwheelReviews of mybrightwheel.com

As a parent whose daycare provider uses this service I’m displeased. I have a great relationship with my provider and know that you overcharge for your services for the daycare to use it. Now I know they choose to utilize your services so I can’t complain too much about that, but if you are charging them an arm and a leg why is it I too need to pay an arm and a leg to pay my daycare fees through the app. I’m sorry, but I shouldn’t have to pay brightwheel a $30+ dollar fee to pay with my bank account or debit card. There should be a fee free option available as I’m not going to throw money away when you already are paid by the daycare.

This is one of the most frustrating software experiences I have ever had. First of all, you cannot cancel an active subscription on the Brightwheel website. There is no simple cancel button like any normal SaaS product. Instead, you are forced to call customer support, then they schedule a separate call, where you have to sit through questions and explanations just to cancel a service you no longer want. Even after going through that process, they continued charging my credit card. At that point it starts to feel less like a subscription and more like a trap. On top of that, the software itself is overly complex and not user-friendly. The interface is confusing, workflows are unintuitive, and simple tasks take far more time than they should. For something that is supposed to help schools and childcare providers, it adds stress instead of removing it. This company makes it easy to sign up and extremely difficult to leave, which is a huge red flag. I would not recommend Brightwheel to anyone unless you enjoy chasing support teams and disputing charges.

This is such a great way to keep track of our little one’s day. I only gave 4 stars because sometimes it is a little glitchy.

Put payment on auto pay. 6 months later realize they charged me $17 extra for every payment, why?? Can't get ahold of anyone, no email back? Just awful

I completely regret giving Brightwheel access to my bank account for automatic withdraws. I was billed incorrectly by my daycare provider, and Brightwheel forced money out of my account AFTER the bill was corrected.

Brightwheel will not let you speak with a human when there is a serious problem. I asked several times if I could speak to a person regarding a parent disputing a charge. A week later, I still have not been able to speak to a person regarding this serious matter.

Truly truly truly horrific customer service and cumbersome as all hell to use. If this is your only electronic method with daycare…? I’d recommend bringing money orders in and skipping it. There is no help line. There is no chat service. And the email response if you can find it is almost useless and takes forever to get a reply nevermind have a conversation. It’s SECURE, so I didn’t 1 star it…. But this app is trash.

As a parent who has to use this application, I would never recommend it. It is cumbersome and confusing. The software works differently via a web browser than via phone or mobile. Communication via the app is very confusing. Billing requires paying extra fees to use it. I would NOT recommend this app to any school or parent.