Bee BalmReviews of mybeebalmco.com

Response from Bee BalmMay 20, 2025

Thank you for your feedback. We’re sorry to hear your order didn’t arrive at the time you expected. During the holiday season, things can take a little longer than usual, especially with popular items. We understand how important timing is, and we're always working to keep things running as smoothly as possible. If there’s anything still open or unclear, our customer service team is here and happy to help!

Response from Bee BalmMay 20, 2025

Thank you for your feedback. We’re really sorry to hear that you were left feeling this way. That’s not the experience we want to create for our customers. We usually ship all domestic U.S. orders from our U.S. warehouse within a few business days, but during busy periods like the holidays, there can be some delays in both shipping and response times. Since no contact information was provided with your review, we weren’t able to follow up directly- but if there’s anything still unclear or unresolved, our customer service team is always happy to help. It’s important to us that every customer feels supported and taken care of.

Response from Bee BalmMay 20, 2025

Thank you for your feedback. We’re sorry to hear this experience didn’t meet your expectations. That’s not the kind of impression we ever want to leave. We usually ship U.S. orders from our U.S. warehouse within a few business days, but during busy holiday periods, processing and support response times can take a little longer than usual. We understand how important clear communication is, and we’re always working to make that part of the experience feel better. Since there was no contact or order information provided with your review, we weren’t able to follow up directly- but if anything remains unclear or unresolved, our customer service team is here and happy to help.

Response from Bee BalmMay 20, 2025

Thank you for your feedback and for your kind words about the product itself. We're genuinely sorry that this order didn’t go as expected. That’s not the kind of experience we want to create, especially for returning customers. We usually ship U.S. orders from our U.S. warehouse within a few business days, but during peak times like the holidays, some items may sell out faster than expected or need to be fulfilled from alternate locations. We're actively working to improve visibility and communication during those times. Since no order details were included with this review, we haven’t been able to follow up directly, but if there's ever anything we can do to help, our team is here and always happy to support. It's important to us that every experience feels clear, fair, and worth coming back for.

Response from Bee BalmMay 20, 2025

Thank you for your honest feedback. We’re genuinely sorry that this left you feeling unhappy. We usually ship to U.S. customers from our U.S. warehouse, but for international orders or during periods of high demand, some parcels may be fulfilled from other locations. Since there was no order information provided with your review, we weren’t able to follow up directly. If anything still feels unclear or unresolved, our customer service team is always here and happy to help. Transparency and clear communication matter to us, and we’re always working to improve.

Response from Bee BalmMay 20, 2025

Thank you so much for the update and your review! We really appreciate you coming back to share this! 🐝💛 We’re so sorry again for the confusion and totally understand how frustrating it can be not to receive an order confirmation right away. Our team’s working hard behind the scenes, especially during busy times- but we’re glad we could get things sorted quickly for you. We hope you absolutely love your order when it arrives and with new flavors always on the way, there’s more to look forward to soon! 🍯

Response from Bee BalmMay 20, 2025

Thank you for your feedback and we’re really sorry for the mix-up! Whenever we make updates to names or formulations, we try to keep everything as clear and transparent as possible, but it’s clear we missed the mark here. Your feedback is super helpful, and we’ll use it to make things even clearer going forward. If anything still feels off, our customer service team is always happy to help. We want every experience with us to feel fun, smooth, and totally satisfying!

Response from Bee BalmMay 20, 2025

Thank you so much for sharing your experience and your 4-star review! 😊💛 We’re thrilled to hear that you’re loving the design! 🐝🍯 Maybe one of our new flavors will be the sweet surprise that turns your 4 ⭐ into a glowing 5 ⭐ soon.