Lin
I was scammed!
I placed an order on 12/22/23. The confirmation email stated ALL domestic orders will ship in 3-7 days. Weeks ago, I emailed about the status of my order as I had never received shipping confirmation. I got a reply stating that they were behind, some orders would be shipping from overseas and that it could take 15-20 days to ship. It is currently day 20, 1/11/24 - I have not yet received shipping confirmation, and my inquiries through email and Instagram dm are being ignored. Some of their Facebook posts have up to 50 comments - ALL hidden. It does seem that SOME people have received their products from this company, but think hard if you really want to take the chance. My advice would be DO NOT order from Bee Balm! EDIT: Only when I threatened to report them to my bank for fraud did they respond almost immediately and send me an email confirmation of a refund.
Response from Bee BalmMay 20, 2025
Thank you for your feedback. We’re sorry to hear that your experience left you feeling this way- that’s not the kind of experience we ever want to create. We usually ship orders for U.S. customers from our U.S. warehouse, but during the holiday season, delays can occasionally happen- especially when demand is high or when stock needs to be rerouted from other locations. Since no contact information was provided with your review, we weren’t able to look into your case directly. It’s important to us that our customers feel happy with their experience, so if anything is still unresolved, our customer service team is always here and happy to help.