Diane H.
Great as long as you don't need customer service.
I like the product. The concern is on the customer service. The first one I ordered was from Amazon. No issues. I liked the product so I placed an order on the company website as Amazon only has a couple of the flavors. The shipping was a little slow but received in plenty of time for Christmas. They were coworker gifts. Ordered 7. Received 7 but one of the flavors was incorrect. I emailed the company. No response. Emailed again. No response. Finally after email number three, I get an email asking for pictures of my order so they can see about making it right. Really? Pictures of what you sent. I already gave out what I received. And if they're worried about someone trying to cheat them out of a $5 balm, I don't need it. Tells me it needs to be my last order.
Response from Bee BalmDec 22, 2025
Thank you so much for your honest feedback. We're really glad to hear you enjoy the Bee Balms and chose to gift them to others, that truly means a lot to us. We're genuinely sorry that your customer service experience didn’t match the care and quality we aim to provide. We’ve looked into this case and can confirm we did reply, but it clearly didn’t feel timely or helpful from your perspective, and that’s something we take seriously. When a product mix-up happens, we usually ask for a quick photo so we can keep things fair and efficient for everyone, but we understand that’s not always possible, especially when you're gifting items. We’ll absolutely take your experience as a reminder to be more thoughtful in these situations. We hope you’ll give us another chance to show that we care just as much about support as we do about our balms. If there’s still something we can do to turn this around, please don’t hesitate to reach out again, we’re here for you.