A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you.Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment.What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care.From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way.With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership.Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.Trustpilot only posts half the good reviews we receive, but ALL of the bad ones.
MyAutoGuard (myautoguard.com) has 306 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
myautoguard.com
Website
myautoguard.com
Category
Insurance
Location
Costa Mesa, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
You lie to get my business. You made an account for me when I told you repeatedly not to. Now I have called you many times and you won't answer my call. You deserve a zero rating. I feel sorry for anyone that does business with you. I will address this further on social media.
Response from MyAutoGuardJul 7, 2026
We’re sorry to hear about your experience and appreciate the opportunity to respond. But you DID agreed to it, then changed your mind and your account was cancelled per your request. But in no way were you lied to, this review is completely false and misleading.
We respectfully disagree with the statements made in this review. Our records indicate that the enrollment process was conducted in accordance with our standard procedures, and we do not create accounts without authorization.
We also take customer communication seriously and regret if you experienced difficulty reaching us. Our customer service team is available to assist customers with questions regarding their accounts, including cancellation requests and account concerns.
We have placed over 6 calls to you and you never answer.
AA
Andrew A. W.
was referred here from a family member…
was referred here from a family member who did have a claim paid, so think this company is good and reliable.
Response from MyAutoGuardJul 6, 2026
Thank you for your wonderful 5-star review! We're honored that your family member's positive experience gave you the confidence to choose My Auto Guard.
Earning referrals from satisfied customers is one of the highest compliments we can receive. We appreciate your trust and look forward to providing you with the same reliable service and peace of mind.
Thank you for choosing My Auto Guard, and welcome to the family!
YH
Yvonne H. O.
after having several warranties on my…
after having several warranties on my car, MyAutoGuard is the first one to actually work. Would recommend
Response from MyAutoGuardJul 3, 2026
Thank you for your fantastic 5-star review! We're honored to hear that My Auto Guard has provided you with the coverage and service you were looking for.
Knowing that we've earned your confidence after your experiences with other vehicle protection plans means a great deal to our team. We work hard to provide dependable coverage and excellent customer service when our customers need us most.
Thank you for your recommendation and for choosing My Auto Guard!
JH
Jack H L.
Confused and maybe a mistake
I am still confused about what I understood before purchase and facts on plan.
I also have placed at least 8 calls to reach a live customer service person to clear my questions
And to confirm “approved” service centers as I understood from the only person I visited with that not all manufacturers service centers “dealerships” are approved ?!!!
I wish not to try to source when in need. Seems I would be stranded for sometime.
Very concerned at this point!!!
Response from MyAutoGuardJul 2, 2026
You can use www.repairpal.com/omega to locate approved repair facilities in your area with $0 deductible.
Thank you for your feedback, a 2 star rating is a bit of a low blow so we hope to improve that rating. We're sorry to hear that you still have questions about your coverage and that you've had difficulty reaching a representative. That is not the experience we want for our customers.
We understand how important it is to know where your vehicle can be serviced before you ever need to file a claim. Our team would be happy to review your coverage, explain the claims process, and answer any questions regarding authorized repair facilities so you can feel confident about your plan.
We apologize for any confusion and appreciate you bringing this to our attention. Please contact us directly, and one of our representatives will be happy to assist you. We value your business and look forward to resolving your concerns.
PL
Pamela L.
Truck
Very easy to talk to your representatives.
Response from MyAutoGuardJul 2, 2026
Thank you for your 5-star review! We’re delighted to hear that you found our representatives easy to talk to.
Our team is committed to providing friendly, knowledgeable, and professional service, and we’re glad we could make your experience a positive one.
Thank you for choosing My Auto Guard! We truly appreciate your support.
NW
Norman W.
I agree that your company has a lot to offer!
I agree that your company has a lot to offer, but after thinking about it, I can't in good conscience agree with paying $183.00 each month for the policy. I won't have it, PERIOD! I have a car payment, car insurance payment, phone bill payment, death insurance payment, rent payment, gas payment. Look I'm already on a monthly basis, pulling my hair out, I don't need anymore confusion in my life. And I know about the rates for repairs on cars, but with only 11,000 miles, on an 2025, if that car has any serious problems within the 1yr and 2 months, THAT CAR IS GOING STRAIGHT BACK TO TOYOTA! So, I'm requesting right now, to CANCEL MY POLICY!
Response from MyAutoGuardJul 2, 2026
Thank you for your honest feedback. We completely understand that every customer has different financial priorities, and we respect your decision. Your payment isnt anywhere near $183??
Our goal is never to add financial stress but to provide protection against the unexpected costs of vehicle repairs. We appreciate that you recognized the value our coverage offers, even though you ultimately decided it wasn't the right fit for your current situation.
If you wish to cancel your policy, our customer service team will be happy to assist you in accordance with the terms of your agreement. Should your needs change in the future, we would be honored to have the opportunity to serve you again.
Thank you for considering My Auto Guard, and we wish you the very best.
AC
Adelaide C.
MyAutoGuard's flexible payment options…
MyAutoGuard's flexible payment options and ASE-certified mechanics made my car ownership stress-free.
Response from MyAutoGuardJun 30, 2026
Thank you for your outstanding 5-star review! We're delighted to hear that our flexible payment options and access to ASE-certified repair facilities have helped make your vehicle ownership experience less stressful.
Our mission is to provide dependable protection, affordable coverage options, and peace of mind when unexpected repairs arise. Your feedback means a great deal to our team.
Thank you for choosing My Auto Guard and for your recommendation!
CA
cool_awsome_vibes
⭐☆☆☆☆ If I could give Auto Guard 0…
⭐☆☆☆☆ If I could give Auto Guard 0 stars, I would.
I purchased an extended warranty for my 2020 Cadillac Escalade from Auto Guard after being told my vehicle qualified for coverage, even though it already had high mileage. Before purchasing, I specifically asked questions because I wanted to make sure this company was legitimate. The sales representative was very aggressive but assured me the coverage would begin after the required 30-day and 1,000-mile waiting period. I was also told my oil changes would be covered.
After my coverage became active, I took my vehicle to the Cadillac dealership for a routine oil change. During the inspection, the technician found an engine-related issue and contacted Auto Guard to start a claim.
Instead of honoring the contract, Auto Guard repeatedly asked for maintenance records, which I provided. After more than a week of delays, they denied my claim and even refused to pay for the oil change that I was told would be covered.
My experience has been extremely disappointing. They had no problem taking over $4,500 for the warranty and collecting monthly payments, but when it came time to use the coverage, they found reasons not to pay.
I feel completely misled by the promises made during the sales process. If a company is willing to sell you a warranty, they should stand behind the coverage they advertise.
I am currently considering pursuing legal action and filing complaints with the appropriate consumer protection agencies because I believe consumers deserve better than this.
I strongly encourage anyone considering an Auto Guard warranty to thoroughly research the company, read every detail of the contract, and understand exactly what they are agreeing to before spending thousands of dollars.
This has been one of the worst customer service experiences I’ve ever had.
Response from MyAutoGuardJun 30, 2026
We’re sorry to hear that you are disappointed with the outcome of your claim and appreciate the opportunity to respond. You told us your car was in great running condition with no problems, however you filed a claim right after the validation period for repairs that your car had present in February. You failed to mention these problems with us when asked and we have proof all of these repairs your car needed BEFORE coverage purchase date. Pre existing problems are not covered as you were advised.
We respectfully disagree with the characterization of your experience. Before any claim determination is made, our claims department conducts a thorough review of the repair facility's findings, available vehicle history, prior repair records, maintenance documentation, and the terms of the coverage agreement.
In this case, the claim was not denied simply because a repair was requested. The review identified documented conditions that existed prior to the effective date of coverage, as well as other factors relevant to the claim determination under the terms of the agreement. Vehicle protection plans are designed to cover eligible mechanical breakdowns that occur after coverage becomes effective and are not intended to cover pre-existing conditions.
We understand this outcome is frustrating and recognize that you disagree with the decision. However, we stand behind the claim review process and the determination based on the documentation available. If you believe additional information or documentation should be considered, our claims team remains available to review it.
Thank you for your feedback.
Repair records dated 2/20/2025 (124,979 miles) document a dead CUE/radio with communication faults that was diagnosed and repairs declined prior to contract sale. Current failure is consistent with the previously documented condition.
Prior repair records document worn stabilizer links requiring replacement before the vehicle was sold. The current steering click is attributable to the same pre-existing condition.
Tire pressure monitoring system concerns were diagnosed prior to contract sale, with two TPMS sensors recommended and repairs declined. The current TPMS complaint is a continuation of the previously documented condition.
DTC P06DD and a failed oil pressure control solenoid were diagnosed and repairs declined prior to contract sale. The same fault remains present, indicating a pre-existing condition rather than a new mechanical breakdown.
Inspection photos show extensive long-term oil saturation and debris accumulation consistent with a pre-existing condition. Additionally, no verifiable maintenance records were provided documenting an oil service between 124,980 and 156,117 miles (over 31,000 miles), as required under the manufacturer's maintenance schedule.
