Roxie
Formal Complaint – Unauthorized Charges and Refund Request
Where do I even begin? You issued me a prescription for 1 mg of tirzepatide without first consulting me about the appropriate dosage. I had previously been prescribed 15 mg by another provider. When I complained, I was informed that my prescription had been paused. I have an email confirming this. Despite that confirmation, you continued charging my credit card month after month. This is completely unacceptable. I expect an immediate explanation, a full refund of all charges made after my prescription was paused, and written confirmation that no further charges will be made. If this matter is not resolved promptly, I will dispute the charges with my credit card company and file a formal consumer complaint. I look forward to your immediate response.
Response from Alloy HealthOct 13, 2026
Thank you for taking the time to share your experience. Our support team will be in contact with you via the email you sent so we can review your account and address this with you directly.