Alloy HealthReviews of myalloy.com

I really want to support female-owned businesses and think the idea behind the company is great, but I have had a really frustrating experience. The constant back and forth messages that go no where and delays in responses, and the Dr not properly tracking the conversation make it not worth the money or effort. I was speaking to a Dr and she said she would prescribe me a product, but then just disappeared. I reached out a couple times to ask her to complete the Rx, and It was over a week before she responded. And then it’s like she forgot what she said she prescribed me and now we’re starting all over again. Her response was answering a question I didn’t even ask. So now what? I wait another week? When people are suffering with health issues, telehealth communication requires attention and consistency.

If you are experiencing menopause symptoms and need a doctor and treatment plan that addresses your specific concerns, this is not platform. They position that you can message your doctor anytime for personalized care. When I shared with the doctor after being on meds for 90 days that I still had symptoms, she completely disregarded my concerns and didn't address them. The treatment isn't personalized and it's expensive. I switched to MIDI and I am receiving personalized care, telehealth appointments and better yet they send the Rx to my pharmacy and I have no out of pocket costs.

UPDATE: Company rep reached out and after a long discussion, she offered to switch doctors for me. The new doctor was a game changer! She actually read my communications, reached out with suggestions and let me know when she needed time to think about my treatment. Loved that they had me take a survey with health history. Hated that the doctor who responded gave me information on the medication I was to receive based on the fact I didn't have a uterus. I do and had to point that out to her, she obviously didn't review the survey. Not sure why I paid for the consult if the history wasn't properly reviewed. Medication proticol changed and responses have been slow to side effects I'm experiencing. Her last response was to contact my GYN. Being menopausal, I don't have a GYN anymore and have a 5 week wait to get into one.

Thank you Alloy! I’m so grateful to have found them. I had my hormone patches in my hands 7 day’s from the time I requested HRT. Answered questions promptly and easy access to Dr’s. It was going to take me 6 months to get in with a new GYN just to get hormone patches after my Dr retired and didn’t tell me. Alloy saved my life and my sanity

It started off so well. Very excited to try HRT after reading a New York Times article about menopausal women finding relief. And I have felt better. However, the refill process has left me feeling uncertain, insecure, and considering options. In late April I rec'd an Alloy email indicating that refill shipment was imminent. I messaged the physician on May 8 and asked a question about the medication, assuming the order was already well on its way before some upcoming travel. Suddenly on May 10, an Alloy physician contacted me to ask if I wanted my refill. Excuse me, but what? I checked the Alloy web site and noticed the shipping date said "ERROR" and contacted support to find out more. Wasn't this already being filled and shipped per the April email? After some back and forth with support (they blamed an error in my first name - which I had promptly notified the prescribing doctor about back in February - and a pharmacy miscommunication, but promised to try to expedite shipment). Well, it's May 18th now. The estrogen is gone, the progesterone is almost gone, and USPS tracking indicates my order might arrive in two days on a Saturday night. Not exactly expedited shipment, in my view. Alloy support apologized but seemed intent on pointing fingers on everyone except themselves. This experience hasn't really done much to convince me to feel secure about a refill arriving in a timely manner. Competitors are starting to look intriguing. UPDATE: In July 2023, I moved over to a competitive company. A month after the shipping delay described above, I contacted Alloy support to get a receipt - Alloy does not take insurance but will provide a receipt for FSA/HSA/insurance purposes. Alloy **still** had the wrong name on the receipt! They corrected it quickly, but it felt like one more sign to leave. In better news, the competitor works with my medical insurance company and the new prescription price was a significant savings.

UPDATE: The team at Alloy did reach out to me to set things right. I appreciated that after the initial frustrating contact with Support, they did escalate the matter and reached out to me by phone. They did indicate they are working on several improvements including the ones where I got snarled. So I'm willing to give them a chance. I want to be supportive of a woman-owned business. jOG post: I read about Alloy in the New York Times. I signed up in December. I had a lot of difficulty with the website on my phone (iPhone 13). I appreciate that they are getting started. I work at software startups so I get that there are issues. They missed half of my first order. When I wrote them about it, they quickly acknowledged the problem and sent the remaining half. Ok, I thought. They’re trying. No harm, no foul. When it came time to renew, I messaged the doctor. This time, I had a totally different doctor than I had three months prior. The doctor and I agreed to change my prescription. He advised me to take two of what I had remaining until my new script arrived. When I got the next shipment—it was at the old prescribed dosage. And it was once again missing the other non-prescription product. When I emailed Support, they said they could only offer me a credit on my account for half the cost of the script. Unfortunately, there’s no way for me to re-order the script so I can get to the right dose. AND, the credit they offered doesn’t actually offset the total cost to me of ordering the new. As much as I want them to succeed because they are meeting a real need, they are not ready to be providing actual health care

I had some problems with the shipping schedule for my first refill of birth control pills from My Alloy. They arrived late. I reached out to them about it using their customer service email address- and the disagreement escalated to the point that I was on the verge of finding a different provider. But- when I really got upset- My Alloy jumped to attention and worked to make me feel like there were actual people on the other side of the customer service divide. I appreciate that. In terms of the medicine they sent me- I did not really think of my perimenopausal symptoms as severe- so I did not expect to feel a whole lot better. But I do. I have always suffered from painful breasts and terrible sleep. (Side note: I have never seen a doctor’s eyes glaze over faster than if you say “my breasts hurt”. Doctors really do not think breast pain is any kind of legitimate symptom). Doctor after doctor told me to cut back on caffeine- and I told doctor after doctor that cutting back on caffeine did nothing. They offered no other solution. I eventually thought there was no solution. But within 3 months I am experiencing total relief from these two problems. After so many years it almost feels miraculous. So I am very grateful for that, and I am glad I tried something new. My Alloy is a new company and they are still working out some kinks. But I will stick around for this great prescription, and to see how it all evolves. It’s nice to see power moving towards women to be able to solve these problems without having to be supplicants to a medical system that dismisses their symptoms.

I used Alloy successfully for three refills of hormone replacement therapy. Then when I tried to renew my prescriptions, at their invitation, their website would not allow me to log in. I contacted support twice and was told both times a “bug fix was coming”. The last time I was told it would be fixed by the end of March. It’s now April 3rd and no fix. I obviously will not be able to renew my prescriptions with Alloy and will have to hope my body doesn’t react badly to not having those hormones while I try to navigate getting them from another source. I wouldn’t recommend Alloy to anyone because eventually they’ll leave you without access to your medications or the capacity to fix their website so you can get access to them. Use another source so you have uninterrupted access to hormone replacement therapy rather than being thrown back into menopausal symptoms because they cut your access off. Update Tuesday evening April 4th: Their solution was to offer me a phone call but instead their doctor sent me a message which I could only access if I could sign into my account. I spent another hour trying to get into my account to no avail. So no, I wasn’t “taken care of” and am in the same position I was in when I originally wrote this review. Alloy is a great business concept and I’d love if it worked. But it doesn’t and their promises to fix it are empty and, even more troublesome, make no sense given that I can’t access my account where their doctor is trying to reach out to me.