Alloy Health Reviews | Read Customer Reviews of myalloy.com

Alloy Health Reviews | Read Customer Reviews of myalloy.com

Alloy Health reviews

4,027 approved reviews, newest moderated first

Patricia C.
Jun 1, 2024
Safe,& extremely convenient!
I luv the fact that I don't need to go n see my dr every time I need a refill. & it comes to my front door !! They are always there to answer any questions I might have Highly recommended!!
Report
Christina
Jun 1, 2024
Thorough and responsive in the time…
Thorough and responsive in the time frame given. Available for any questions or concerns.
Report
customer
May 31, 2024
Packages arrive splashed with marketing…
Packages arrive splashed with marketing slogans such as: Stay Sane, Be Happy, and other demeaning terminology regarding the symptoms some women may experience. Not all women are insane or depressed when going through menopause, nor do they want their medications announced with every shipment. Prescriptions fall under HIPPA compliance. Which their marketing team seems to be unaware of.
Response from Alloy HealthJun 3, 2024
Thanks so much for sharing your candid feedback. While this does not constitute a HIPAA issue, we do of course want you to feel comfortable! Your thoughts are incredibly valuable while we grow and rest assured your insights have been heard by the right people.
Report
Sharon K.
May 31, 2024
Do not trust this company for sound medical advice
I have had 2 experiences where I asked a medical question.. The response to a question in December 2023 was not professional or helpful. The second question I asked hasn't been answered in 24+ hours. I am now trying to cancel my subscription. I cannot find how to do that on the website. I can only find how to "pause". I am disgusted at what this company has become. I do not feel people should use MyAlloy. There are other online HRT companies that I have heard are much more sound.
Response from Alloy HealthJun 3, 2024
We're so sorry you've had such a frustrating experience! A few things to note - the pause feature is indefinite and is the same thing as cancel. No further product would have billed or shipped unless you chose to request it. We're sorry that was not clear! Also it appears our team replied the day after your message was sent but you're right, it was around a day and a half later. Typically replies can take around 24 business hours so we apologize that we missed this mark. That said, our support team handled your request and you should be all set. We hope you find a platform that works best for your healthcare needs!
Report
Eva-Ruth
May 31, 2024
Great response from customer service
Great customer service
Report
Sandpiper
May 31, 2024
No response or help
I have tried to set up and log in for three days without success. I have emailed and texted for assistance without hearing from anyone. I heard but good comments and have referred a coworker who is now enjoying myalloy. I just don't understand the great reviews when I can't make contact with anyone.
Response from Alloy HealthMay 31, 2024
We are so sorry to hear this! After the holiday weekend, our small team has been a bit behind on replies. We've reached out to you for your email address so we can locate your contacts and help out!
Report
JMC
May 31, 2024
I wanted and asked for physiological…
I wanted and asked for physiological levels of hormone replacement therapy and I got the bare minimum replacement therapy. Not what I was looking for
Response from Alloy HealthMay 31, 2024
We're so sorry that Alloy isn't the right fit for your needs. Telehealth is great for many scenarios but not all. We wish you the very best on your journey to feeling great.
Report
Victoria M.
May 31, 2024
Very please with product!
Customer service is excellent. I love the skin cream. AutoShip makes everything easier. I don’t even have to think about my prescription.
Report