Banco D.
All I got was the runaround
I chose Alloy specifically because their terms stated that they would send my prescriptions to the pharmacy of my choice. After receiving my plan, I let the doctor know I approved but would like the scripts sent to my local CVS. I kept receiving the same autofill message approximately 7 times before they finally sent the prescriptions to CVS. However, CVS attempted to contact them for a week to request generic approval and they received no response. The Alloy Dr. told me she called 2-3 times in one day and got no answer. Immediately upon receiving this message, I called the pharmacy; of course I got an answer. When I replied to the Dr and asked if she could give me a phone number to pass on to the pharmacy, her response was: "Sorry, I am just about to sign off and will be unavailable." In my experience, Alloy is a scam. If they don't want to deal with pharmacies, fine--take it out of your terms! Edited 8/7/24: I emailed as directed in Alloy's response to this review, I received a response that they would contact the doctor to get it sorted. After asking for an update I was told they had not reached the doctor yet but would continue trying. I requested another update a couple of days ago and NOTHING. Stay away from Alloy! I paid for an appointment, was prescribed medication and Alloy completely breached their own terms of service. I am in talks with other women who have had the same issue. Complete waste of time and money.
Response from Alloy HealthJul 29, 2024
UPDATE - After learning more about the request we want to clarify here that we are not able to transfer a prescription out unless you are an active subscriber on the Alloy platform. We realize that we did not make this clear to you when you'd reached out initially. Regarding our terms, they cover active users of the subscription service. We definitely transfer out existing prescriptions to any pharmacy of your choice, but unfortunately you do not have an active subscription through Alloy. If you were only looking to be prescribed and not use our platform, then Alloy isn't the best fit for these needs. We are sorry you had such trouble getting the direct answer you were looking for and that the terms created a mismatch in expectations. We wish you well finding the care you need and apologize that Alloy could not be a part of it!