Lisa B.
Wrong brand given with known allergy and sid not send the correct brand even after charging me !
It is well documented that I can only handle that the Dotte patches. You did not send the correct medication and charged me and refused to correct the problem. I am unable to take this medication. I am highly allergic. I either want to replace I want a refunded ASAP!
Response from Alloy HealthDec 2, 2024
We are so sorry to hear about the frustration here. It should not have taken so long to get the requested brand sent out but it looks like our team was able to do that last week. We have reached out to the pharmacy to inform them that your brand should stay the same and updated your prescription with this notation as well in hopes of avoiding this issue in the future. Again, we are so sorry about this and hope that this has been resolved to your satisfaction despite the delay.



