LifetouchReviews of my.lifetouch.com

I only put 1 star because zero isn't an option. This is my etchings time dealing with Lifetouch Prestige Photography division for senior pictures. I don't recall this level of difficulty previously, but this time has been a disaster. The company provided only one day to do photos for which my student was to be out of town. I tired contacting the company for 2 days about this issue. The only thing I achieved was hours listening to on hold music and occasionally being disconnected after a long wait. I received a postcard with an additional date with only one appointment time. While challenging to make it work, I was prepared to do it. While booking the appointment, I was backed out of the information confirmation before the booking was final. After that, no appointment was available at all. This company appears to avoid direct contact with customers who, with no other options, have to pay large dollar amounts to get photos of their child's life achievements. Days and hours into this effort have gotten me nowhere. I requested to speak with management and was, as usual, put on hold. If you are an individual or school organization considering doing business with Lifetouch, be prepared and prepare the parents in your district to be wasting a lot of time and being frustrated long before any progress is made with any issue along the way. Constructive input for lifeline is this: understand your customers have responsibilities and busy lives. Hire more staff to be able to address problems, issues and concerns so your customers can earn the money it will take to purchase your products. I have found Lifetouch to be out of touch with providing reasonable customer service.

My daughter's class picture on graduation day it has dark makeup on she never wears make up. She wore very little for graduation now you edited it on horribly bad. I personally know why I never buy pictures from school. They are really bad. Another girls fingers are cut way to short same girl has one dark eye brow one her regular.... Another guy has a chin added to him like really long chin. So many things how did these make it out. Even if they are now reprinted and sent out, this was last day of school last day of grade 12. These students will always remember these butched pictures.

If there were an option for -10 stars that’s what they would get from me! I ordered my child’s photos online using the paper was that provided from her daycare. I ordered the most expensive package.. firt the photos got lost during shipping. When I called the company I also found out that their website has glitched and somehow I had actually ordered another Child’s photos even tho during the order process I had picked my child’s photos for the custom extras… weird .. so they refunded and I placed another order ( same package) and again picked my child’s photos for the extras. It was supposed to be a rushed order because of the mixup with the first order. Now 3 weeks later, I still haven’t received my photos and they are again lost In shipping. Called Monday spoke with a supervisor and they again placed my order for overnight shipping.. guess what still no freaking order! Over a month now and almost 200$ wasted on photos that I still haven’t received. ( I ordered 2 diff packages because 8 photos were taken of my child and originally only 4 of them showed on the website until After I ordered the original package )

Lifetouch recently visited our school to take class photos, and unfortunately, the results were extremely disappointing across the board. In almost every photo, there are students with their eyes closed or poorly positioned. With digital photography, you would expect the photographer to review the shots and ensure at least one good take per class. It’s understandable if one class had an off photo, but this was consistent across all classes. It’s really unfortunate given how important these keepsakes are and how much money they cost.

Only rating 1 star because I can't rate zero stars! Lifetouch is garbage! I have never paid extra for any of the bullshit they offer and never had an issue until this year. Their ringlights showed up in my daughters glasses. Which by the way I paid extra money for the antiglare on the actual glasses. Ordered pictures in this very manor before and never had an issue then this year bam! Giant ring lights. So lt me ask you, I am paying decent money for these pictures why do I have to pay extra for you to remove your equipment from my daughters pictures!? Not to mention you offer a digital copy of said pictures, to which you used to email the parent the digital copy. Now you submit it to shutterfly. So now we are not only paying you as a company for poorly taken overpriced pictures but also paying for the digital copy that I dont even own! Now I have to go to another website and pay even more money to make copies of the pictures I ALREADY BOUGHT THE RIGHTS TO BY PAYING FOR THE DIGITAL IMAGE! I will NEVER AGAIN pay for pictures from this shitty company!

Have tried multiple times to order kids pictures, after submitting my payment I don’t get confirmation. It doesn’t go through. I get kicked out of their website on two occasions. It automatically bumped me to Facebook the last time just now it bumped me to Amazon. Called the help center first lady put all my information in and said she will transfer to the appropriate person get to that person had to give them my information all over again and was given what seemed to be a run around. Still unable to order the photos. From here on out anytime it is a scheduled picture day these kids will not go to school that day instead, they will go to a professional photographer. Your company sucks! Reference number 13536336.

8 years of sports photos from this company and I have yet to get a decent photo. Blurry photos…yep! Misspelled name…yep. When I called to get the last name corrected they said they couldn’t read my writing. My response was ..I ordered online…it was typed…and I’m looking at the order with our name spelled correctly. Horrible poses for football pics. Trash cans in the background. My son’s track photo looked like an anime character with a solid black blob of “hair” on his head and black eyes. He’s a blue eyed brunette. Just horrible. The last straw was graduation photos. Photographer sat below the stage off to the side so we got a blurry photo of part of their face from below so it was mostly chin and nostrils. Luckily, I knew better than to rely on the professionals. My cell photo zoomed in from the stands was waaayyy better. Oh and group photos are all of the same side. The other half of the class didn’t exist because the photographer was too lazy to get up and move to get the other side. Lifetouch - train your photographers. Or better yet close your doors. I would be ashamed to be part of this company. Thankfully you aren’t used for our yearbooks or class photos.

For starters, as a child Lifetouch was the forerunners of school photos. The creme de La creme. My kids school never utilized Lifetouch. Until this year. I was initially excited. Oh boy did they change my opinion!!! First two of my four children’s fall photos came with the wrong color selected for the background. This was my son’s kindergarten year and the photo they chose I just KNOW there had to be a better one. He looked like the scared emoji. As if the photographer was saying open your eyes so much. So we got retakes and that photo was better. But then class photos arrived (the students photos with homeroom teacher) except one of my daughter’s. It’s been over three months and we still haven’t received it. Then they were so late to deliver yearbooks that we only just got them today at 8:30a and it was the last day of school with an early dismissal of 11a. None of their friends even got to sign them. So we’re home and I’m looking at their photos within the book and they didn’t even use my son’s fall school ID photo. Instead they chose some spring photo which was so terrible I didn’t even buy them that round. And that’s in his yearbook forever. Why not put the photo like was used for all three of my other kids (fall photo) instead of this horrible picture of my son. Is the whole business incompetent now that Shutterfly owns it? You call customer service or utilize the online chat and they’re rude asshats who offer no resolution. The photos the photographers take are like are you even TRYING to get a good photo of kids?? These are our memories. You’re not even trying and it shows.