Lifetouch is listed under Photography.
Lifetouch (my.lifetouch.com) has 172 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Alesha C.
Should be 0/5 rating ! I wish my daycare would stop using the scam business. Still waiting on my order to process from 6 weeks ago!!! Just give me my money back !!! Never using again better off taking the picture on a phone and printing at cvs or walgreens , same quality.
EK
Lifetouch failed for 8 years to provide me the photos of my kids from schools. I paid them repeatedly and they never provided any photos. I contacted them over a hundred times over the years and they never fixed it. They promised me many times that the photos would still be available, but then they finally told me that they don't keep the photos for over a year. So in the end, Lifetouch steals money, lies about it, and then after 8 years of repeated attempts says you will never get the product because they didn't keep the images. Never use this service, they will rip you off. This is why our school board has stopped using them entirely.
Kiona Yasi A.
If your preschool is using Lifetouch for school photography, be warned. My son’s daycare/preschool used them for picture day. There were 2 days scheduled to catch all the kids. The photographers just totally no-showed day 2. No call. No reschedule. And the center has been unable to reach them. Half the school just never got photographed. Meanwhile, my son (who was successfully photographed), had 4 pictures included in his portfolio. 3 are great. One looks like a mugshot. I went through the whole m song and dance and ordered his photos (not the bad one obviously) and was most excited for the class composites photo because this is his first year in school and he loves his class and his classmates so much. To my great surprise, when the photos get delivered, I open the packet to find headshots of 7 beautiful smiling kids, and 1 mugshot of my son. He is the only little black child in the class and the only one without an adorable smiling photo. I have been going back and forth with them for weeks about reprinting the class photo with the correct photo and redistributing it to his classmates. Today they officially informed me that they will not be doing that. They have some excuse for why it can’t be done, which in my mind is nonsense. I would not use this company again if they can’t use basic common sense in the way they handle picture day. Ridiculous.
Amanda C.
What an absoulte shit company. Poor customer service, vauge information when asked.
Shay R.
This company takes FOREVER to send you your photos!! The website says it takes two weeks to ship to your school/daycare and it is all lies. This is 4 weeks waiting for ONE kids photo. There is no reason why it should take this long. I had my wedding photos processed in the matter of DAYS!! Walgreens prints photos in 1 hour! Also, the prices are so high! I wish you could do a more customizable packet of photos! Who knows if I will even get the holiday photo in time to send out for the holidays!
Rosie C.
If I could leave a negative 1 star review I would. My son had sports photos done at his middle school today. The package prices to have these photos is just ridiculously high and no options under $45 which is steep. Needless to say, I paid to have the 8x10 Sportsmate individual photo taken. Instead the photographer didn't have a list of which students were taking individual photos, and instead my son had a team photo taken and no individual photo. There are no make-up days for this, so he now misses out on having an individual photo in his basketball uniform. Just Unbelievable!! I honestly do not know who they hire to take these photos but there needs to be more organization on their part. Students have no idea what packages the parents paid for and they shouldn't. I even did this online to avoid having my son be responsible for what photos they were to take of him.
L R.
What a horrible company. They have no problem taking your money, but actually delivering the product is beyond their abilities. I placed an order 4 weeks ago and was told there was a technical issue so my order never went through. Do you think I was notified? Of course not. Last time I ever order from them. I'll get class photos of my kid from an actual photographer.
Kory H.
Billed & charged immediately then sit and wait and wait and wait for them to print and ship pictures. Customer care rep was polite but there's no reason it takes so long for this firm to deliver it's product when Walgreens can put out the same product in under 30 minutes.
