LifetouchReviews of my.lifetouch.com

I got my 4 year old's pictures this time. We ordered from them last year and got no pictures. This time we got them and the background is a brown stain in the picture and its one of better poses and so I ordered a lot of sizes. Now I can't use them and feel like I have been cheated out of $80.00. There is no customer service # to fix this.

We had high school softball pics with this company. I ordered a $70 package from them. The team pics came in 3 weeks later except for ours. I was told to wait so I did. I called 2 weeks later and got a complete run around. I'm assuming the photographer screwed the pics up so bad they were unusable so instead of working with us or redoing the pics they blew us off. No compensation was given and they decided to return our money without notifying us at all. So whatever school or organization is looking to use them I would not and use a more repretable company. These guys are the worst to work with and screw things up way to much. This is a company that needs to be ran out of business.

There was 1 strand of hair in our child's eye on picture day. The Lifetouch / Preschool Smiles photographer could only be bothered to move that strand out of their eyes for just 1 photo (out of many). Their package description was not clear. And upon reaching out to the company for clarification (over a month and a half), we were just ignored. The pricing is ridiculous. Schools need to drop their contract with this company.

Photographers needs more Training

They just did my son's pre-k photos, and it looks nothing like my son when he smiles. I do not know what they did to make my son smile like that; it's creepy, and I had to pay for the photos before I could even see them. I am not happy at all with this company or my son's 1st school photo.

They don’t help fix hair or clothes. Packages are extremely expensive and crap items in the packages. Can’t order one single photo, you must order 4 which makes it the same price as the highest packages.

I wish I could rate them in the negative. This is one of the worst companies out there. Why are schools still using them for portraits? My grads pictures came cut all wrong, they didn't give me the right order and it was $300. They should be out of business yet they are still being hired. Why?

The person that took my photo made me feel embarrassed and honestly ashamed about how I looked.