LifetouchReviews of my.lifetouch.com

Horrible company. Why schools use Lifetouch is beyond me! If they "lose" photos that are being shipped to your home address think about what else they lose...your personal information to cyber thieves, credit card numbers, etc. I've been on hold for 30 minutes and still waiting for the phone to be answered, after wasting 45 minutes on a chat with someone in a foreign country who doesn't speak English well enough to get the information across and I finally gave up, all while writing this review. All of you at this company who condone this type of customer service are no better than the unwarranted telemarketer. Shame on you.

I had picture day at school and it was a new photo taking company and it was absolutely so bad like I’m not even saying that because people usually find themselves looking bad I Lena it was so bad as soon as I sat down and smiles for like .5 seconds this guy took the picture and my smile came out so crooked and not only that I ordered to get a retouch so I looked smoother and so my acne doesn’t show up as bad and they did not even include it in with my picture there’s nothing that was done to it I’m absolutely so disappointed and they need to get a new Bobbie because taking pictures is not a good one for them to be doing please do not waste your money on this company it’s not worth it I promise

I would give NO stars if I could. This place has the WORST customer service. I've used their chat and called with questions/issues. I've talked to other families who have had to call with our school and their experience has been mostly the same. Not sure why we contionue to use them. If you love being on hold for 2 hrs or more this place is FOR you! If not, like most people then hopefully your school won't hire them/you won't have anything you need to inquire about. Chat wasn't much better, after 30 minutes of back and forth and repeating myself on info that I had already given, they told me to give them a call so they could better help me, or to place my order and if it isn't right they can redo it. Seriously, why wouldn't you want to do the order correctly in the first place. Reason: if they have to redo then you have to call/chat and the cycle continues. Eventually you GIVE UP...your time is worth more! Also, while I was typing, they discontinued the chat and so what I had typed didn't even get posted to the chat. JOKE!!!

It takes effort to suck as much as Lifetouch I applied to underclassmen and pre-k photographer positions at Lifetouch and the management and communication skills of those in the hiring process are a complete joke. Additionally an internet search of Lifetouch will reveal abysmal reviews from very unsatisfied parents and teachers, pointing out poor workmanship, a lack of customer service, failure to deliver purchased products on time, failure to perform premium touch ups at a surcharge and all around unprofessional conduct. The Google review rating for my local Lifetouch studio is 2.7 out of 5, based on 36 reviews. On TrustPilot, they are rated 1.2 after 110 reviews, with 95% being 1 star ratings. On Yelp, Lifetouch National Studios has 1.0 stars out of 5 with over 1,200 reviews. A separate Yelp page for my local Lifetouch is also 1.0 star. A Yelp page for a nearby community's Lifetouch is 1.1 stars. After applying to two different photographer positions (one for underclassmen and one for pre-k) via Indeed in early August 2025, I attended an online group meeting on August 13, 2025, that explained job basics of the underclassmen position and filled out another form to be contacted if I was still interested in the job. The meeting was scheduled for 45 minutes, but lasted about 10 minutes and was a simple power point presentation of information already disclosed via the Indeed posting. On Friday, August 15, at 12:20 PM, photo manager Andre Arnold sent out a email to over 70 people stating "I know this is last minute but join me Saturday morning, Andre Arnold, for your final Lifetouch interview." The email also referenced looking to hire people "today" despite the email also spelling out that such an offer would impossible until after after the next day's interviews at the earliest. The online group interview was set for 9:00 AM the next day. Andre, nor anyone from Lifetouch, ever showed up to that interview. I emailed Andre and two other Lifetouch contacts, Megan Buckmaster-Lapeer and Taniah Clyburn, about 20 minutes after the interview should have started asking for more information on interviewer no-show. At least one other interviewee in the group said they emailed Andre as well. I was the second to last person to exit the virtual interview around 9:30 AM. No one from Lifetouch responded to my email. On Monday, August 18, around 10:00 AM, I emailed Andre, Megan, and Taniah again asking if interviews would be rescheduled. No one replied. On August 19, Andre finally made his first communication since scheduling the failed interview, claiming technical issues and announcing a second attempt at online group interviews the following day. The text of the email was virtually an exact copy and paste from his previous email with minor edits. It again referenced looking to hire people "today," before conducting the interviews tomorrow. The email was also sent out separate three times in less than an hour. At 11:08 AM on August 20, less than four hours before the interview, Andre emailed over 80 interviewees informing them that he was moving the interview time from 2:00 PM to 4:00 PM. I did not attend this interview. The following day, August 21, Andre emailed a group of over 90 people "in hopes of getting some of [us] in in [their] training class next week," since no one is showing up to last minute interviews with poorly reviewed companies. Around 10:30 AM on August 23, I was contacted by Taniah by text and email inquiring about my availability to interview for a pre-k photographer position. I responded with my availability about an hour later to her text. Taniah did not respond. On August 29 at 10:20 AM, Andre emailed the following to around a dozen people: "I would like to talk to you today, at 2pm - 3pm, to answer additional questions and if it is a fit, make some offers to join us for our next training class next Wednesday and Friday, Sept 3 - 5. Again, TOMORROW MORNING at 9am...I know it is short notice, but I really want to get some of you in our next training class. We still need great people to join our team." The email was accompanied by an invite to a virtual meeting the same day at 2:00 PM. The addition of 9:00 AM tomorrow was not addressed with any other information and appeared to be due to the lack of editing a copy and paste email. Andre sent out another email at 2:00 asking people to join the interview at 2:00 PM. This was not a reminder notification; it was a separate new email asking people to show up on the spot. On September 2 at 8:18 AM and 8:19 AM, Andre emailed inviting 15 people to an online interview at 2:00 PM that afternoon. On September 3, Andre sent out one email at 7:55 AM, and two at 8:00 AM for interviews that day at noon.

EVERY single school year these guys mess up my kids photos. Either they have her looking at a weird angle or they snap the photo right before or after she smiles so her mouth is at an odd position. This year they finally got a good picture of her face BUT ONE SLEEVE ON HER DRESS IS FLIPPED INSIDE OUT. Like really??? You couldn’t just take two seconds to tell her to fix her sleeve??? She has Autism so she just doesn’t notice that stuff. Would have been an easy fix and then I could finally have bought some of her school pictures. But nope, all of their photographers are lazy and unprofessional. So once again I’ll be taking my own pictures and you lose out on the hundreds of dollars I would have spent getting pictures to send to my family. You’re a joke of a company. I hope another studio takes your place doing school photos soon so parents can give their money to someone who actually gives a damn about taking a half decent photo which is your only job.

Absolutely horrible experiences every year. I honestly have no idea why the school keeps using them. I have been on hold for over 1 hour now and the 'chat' is saying reconnecting. It's impossible to get a hold of anyone. Every year I order the digit print and never receive it. I have to reach out to get them to resend because the link never makes its way to my email. I dread every year trying to order my kids school pictures. It shouldn't be this difficult, and I shouldn't have to pay $30 for 1 8x10 picture. Fed up and disgusted with this company.

These can’t be real photographers. They don’t know basic poses and head placement. A child could do better. They made my child so dark, you couldn’t see her facial features. They don’t know how to take photos of black people. We need lighting not shadows. Why do schools keep using them?

I recently participated in a scheduled online group interview for a photographer position at Lifetouch Photography. Despite many members of the group logging in early or on time, we were left waiting for the interviewer well past the start time. Eventually, I began being repeatedly removed from the call without explanation. Assuming it was a connection issue I rejoined the call and was booted again. After three attempts, the interviewer finally appeared only to inform us that all positions had been filled and the meeting was canceled. No advance notice or apology was offered. This level of miscommunication and avoidance of accountability is deeply unprofessional and disrespectful to candidates. Verified Ratings- BBB: Rated, but not accredited; 309 total complaints over the last 3 years, with 77 complaints closed in the past 12 months. Glassdoor: 3.6 / 5 stars based on 27 photographer-level employee reviews. Trustpilot (Consumer Reviews): TrustScore 1 / 5 stars based on 108 consumer reviews; 95% gave 1 star. Yelp (Prestige Portraits by Lifetouch): 1.7 / 5 stars based on 979 reviews. Recommendation: Based on my firsthand experience, mirrored by the company’s volume of complaints and low customer-satisfaction scores, I strongly advise against pursuing employment or services with Lifetouch Photography. Their disregard for candidates’ time and lack of basic communication suggest broader organizational dysfunction.