MXrouteReviews of mxroute.com

We were loyal MXroute customers for over 6 years, using their service for legitimate B2B email communications for our business and our clients. Unfortunately, due to a mistake by a single EMPLOYEE who sent unsolicited emails to a lead database, MXroute instantly terminated our entire account — affecting multiple domains and mailboxes — without prior notice or a chance to correct the issue. While I completely understand their need to protect their infrastructure from spam, shutting down a long-standing customer with no prior history of abuse, and refusing to even grant access to our data or offer an export of our mailboxes, is deeply unprofessional and disproportionate. This one mistake by a staff member should not have led to a total business shutdown, with no way to recover critical business and client emails built over years. It is an extremely rigid policy, and they showed no willingness to consider the context or help recover our data. If you are a business relying on MXroute for critical communication, please be aware that one rogue employee — or even a simple error — can cost you access to all your data, with no support or flexibility from MXroute. They do not appear to have a fair or balanced procedure to protect loyal customers. What is worse, their support confirmed that all data is deleted immediately at the time of termination — without any investigation, no chance to recover years of legitimate business email, and no way to export critical data. We are extremely disappointed and would advise other companies to think twice before entrusting essential business email to a provider that can instantly lock you out of your own history without recourse. ////// EDIT 1 I fully agree with MXroute’s policy of protecting their platform from spam — and I’ve taken full responsibility from day one for the actions of my employee. But if you believe a rogue employee can’t exist in a business, you don’t understand how businesses work. We had 6 years of clean, legitimate use — wiped instantly, with no chance to recover data that impacts not just us, but our clients. One of your own agents told me: “All data is deleted at the time of termination, so there is no bringing back the account.” So yes — you destroy data first, then investigate later. That’s not professionalism. And while I contacted support multiple times through your ticket system without a reply, posting here got a response within an hour. That speaks for itself. EDIT 2 /// Most unprofessional service I have ever received.. Getting an F you directly from the owner.

I have been using MXroute since the middle of last year. It has been a wonderful experience. I own a few domains and able to offer an email for friends and family if they want one without being charged per account, i just have to divide the storage. They also have a couple webmail services. Their in-house Roundcube then if you want a more feature rich option they have Crossbox whom themselves are working on an overhaul with new features etc. You can also use whatever email client you want Thunderbird, Microsoft Outlook, Gmail app for mobile, the list goes on. Yes MXroute has a strict 0 tolerance policy on spammers. No one wants spam in their mailbox and are going to report it, which in turn hurts all of their other users like myself as the reputation of that ip has been damaged. Which in turn means now my emails have increased odds of ending up in a spam folder. All these 1 star reviews are spammers who are butthurt they got caught. Some of them are hilarious.

I use mxroute and it’s a fantastic basic email service, it’s no frills, gets the job done and the owner is proactive to ensure the reputation of his IP addresses remain in positive frame. Any time I’ve needed to reach out to support they have been fast, welcoming and direct.

Not for noobs, and it's the best provider I found around. The best PRO of MXroute is that you pay for the space, not for the accounts, this is great for small companies, website emails that changes often owners (like companies with an high turnover) and specially for website emails that are barely used. I even appreciate their care to ban immediately spammers, this is a great PRO. I needed to deal sometimes with the support, and it was great, obviously they expect that you ARE NOT A NOOB. Because if you are, they'll correctly tell you to better read their docs.

Have you ever stayed at a boutique hotel? The kind of place where it’s clear that someone isn’t just running a hospitality business, but has actually worked in the industry, understands the typical frustrations, and has taken thoughtful steps to solve them? A place where “hospitality” feels like more than just a word? That’s exactly how I would describe my experience with MXRoute. Over the past year, they’ve provided reliable mail servers for multiple domains, helped configure DNS settings for proper email deliverability, and consistently delivered support that feels like I’m talking to one of my trusted coworkers. I’ve built and maintained mail servers before, but I no longer have the time to manage them in a way that ensures reliability and happy users. After doing some research, I came across MXRoute and decided to give them a try. A year later, I’ve become a raving fan and recommended them to several others (at least one of which has become a longer term customer). I’ve subscribed to their subreddit and watched support requests handled in real time—quickly, clearly, and with respect. I’ve also seen them enforce their policies that protect the service from abuse, which gives me confidence that my email reliability won’t be compromised by someone else’s misuse. Thanks @MXRoute

Used MXroute for several years now, it’s perfect for anyone wanting reliable, flexible email services for a single or multiple domains. Great documentation and support, highly recommended.

I'm normally not into writing reviews, but I have the feeling it can actually make a difference here, so why not tell the facts. If you just somewhat know what you want and are doing, MXRoute is great. Many helpful and informative community places like the subreddit or Discord; support is honest & straightforward. I can't complain at all; keep going.

Paid for a lifetime account, only to have it cancelled a few months later without refund. I didn’t send any spam or harm their platform in any way. The owner was rude and condescending (“If you actually read what you wrote you'd see that this makes absolutely zero sense”) and refused to admit he was wrong. Instead of handling things professionally, he chose to shut down my account and keep the money. Grow up, take responsibility, and treat paying customers with respect. This is not how a serious service should operate.