I am a long-time customer, and I have never had an issue with the service. The upkeep is impeccable, and provided you know what you are doing, the configuration is a breeze. I haven't got a single issue with my e-mails on my domains. Read the rules, understand them, follow them, and appreciate one of the few services left that offers private individuals an exceptional experience.
DR
daniel R.
Awesome company
Awesome company. So far no proplem. very satisfied. This is a way to thank you for you service and affordable price. We usually rush to give bad feeback when somthing is wrong but when eveything is good we keep quiet. Thank you for your service. BTW i loved the new UI that you introduced. The previous one was not very userfriendly but now it's far better. Keep doing the great work
BM
Barefoot M.
Unprofessional support tone and poor issue handling
I contacted MXroute about an issue. Unfortunately, my experience with support was disappointing. The replies felt unnecessarily hostile and confrontational, rather than calm and solution-focused.
The issue was not resolved. I understand that providers have policies and limits, but I expect respectful communication and clear, practical troubleshooting steps.
Because of the tone and the way the situation was handled, I can’t recommend MXroute based on my experience.
And this is the reason, why I am not a customer of these business any more!
Response from MXrouteDec 12, 2025
Thank you for providing your information. We were able to confirm that you are not (nor have you ever been) a customer of MXroute. That probably explains why we were unable to resolve the issue for you
AC
Andrew C.
Great value email server for hobbyists
I've been using MXRoute now for over a year, and it suddenly occurred to me just how easy the process has been.
You need to understand some basics around changing DNS records. Ultimately, for $75, I've got a lifetime email server which has been perfect since day zero.
They aren't a hands-on support service, so I wouldn't suggest it unless you are technically leaning. However, I don't think you need to understand a huge amount about emails and networking to get on board and get on well with the service.
As long as you already know how to change DNS records on Cloudflare, you're going to be absolutely fine. I highly recommend them.
CJ
Chris J.
Very happy!!
While I think a video of domain/email setup directly from MXRoute would be great, I did manage to figure it out from some generous Youtubers. The service has been great and stable so far!
ZG
Zohair G.
So funny when it comes to Refund
These guys are so funny when it comes to Refund.
I got their Black Friday offer back in 2020. Everything works fine.
I have not been using it since past two years.
This year, I got charged and requested them a refund.
First they said, "Cancelled services can't be Refunded" as clearly mentioned in their Policy "We do not refund cancelled contracts"
mxroute .com /policy .html
So that means, my service should be Active in order to get a Refund.
And yes, that's because Active service is charged and eligible for a Refund. How a Cancelled service be charged and eligible for a Refund.
Now comes the funny thing.
When I get charged, requested a refund, they said they can't refund a Mid-term contract.
Just waooo!!!
After back and forth via ticket, I used a bad word with ****, and mentioned---I get that, scammers won't refund, I am donating the charged amount to poor people at MXRoute.
The next, blocked my account. Here's their last reply:
---
Hello,
Then you should have cancelled the service a year or more ago. Not to worry, you have just found your way to the exit. Your service is terminated for a ToS violation. Specifically:
> Being rude or threatening (including threat of chargeback / payment dispute) will result in immediate account termination.
Kind regards,
Albert Lento
MXroute Support
---
I was rude, yes, because of their behavior and yes, they were rude too.
"threatening (including threat of chargeback / payment dispute" - This, I didn't say a word. So yeah, now they are lier too besides scammers.
How fun!!!
Response from MXrouteNov 18, 2025
Your complaint is that you were billed according to the terms you agreed to when you signed up. Do you make a habit of blaming other people for problems that you create or is this something new for you?
RJ
Roy J.
Great service, great price, great spamfilter!
Great service and great price!
Really good spam filtering
EC
Email C.
No bounces, less spam.
Spam dropped no next to nothing and have never had an outbound email bounce since I switched from running my own email sever on a VPS.
Can recommend.