MXrouteReviews of mxroute.com

I had a deeply disappointing experience with MXRoute. Their service failed to meet basic requirements, and when I requested a refund, the administrator (Jarland Donnell) was unprofessional, dismissive, and explicitly stated that they do not care about customer rights. They adopt an aggressively hostile approach, refusing to refund even when requested immediately after purchase. They justify keeping my money for a service I was unable to use by citing non-existent or legally invalid terms, while explicitly claiming they are not bound by international consumer protection standards. Instead of addressing technical issues, the administrator resorts to personal, patronizing comments. Their stance—that they are effectively above basic business ethics and consumer law—is a major red flag. If you value your time, your capital, and professional integrity, I strongly advise you to look for a different provider who respects their clients.

very bad exprience

I migrated to mxroute a few years ago when I was no longer able to host my own mail. The pricing was really reasonable and transparent. They run a really tight ship here and I have never noticed any outages. There are really good tools to manage accounts and mailboxes. They aggressively fight spam. Don’t sign up if you intend to send spam. It won’t end well. A+ highly recommend.

I chose MXRoute as an email and SMTP provider after reading many recommendations, particularly those focused on reliable delivery and high IP reputation. I had issues getting several clients' messages delivered to Gmail and other "big provider" services, but after configuring MXRoute, delivery has been flawless. That said, there are two things you must know about MXRoute before you sign up: 1. They expect you to have some working knowledge of the email process. While they provide excellent documentation, if you expect hand-holding along the way, this is not the service for you. 2. If you want to send anything even closely resembling spam, your account will be immediately terminated. MXRoute prides itself on being extremely serious in combating spam. The result is reliable delivery while maintaining an excellent IP reputation. MXRoute is a very rule-focused, black-and-white company. If you value reliability and a high IP reputation in an email provider, this is your company. If you ride in the gray areas and desire to blur the rules, this is definitely not for you.

I moved my email to MXroute some time ago. The service has been exceptionally good from day one, beating everywhere else I've been for many years. Wish I had found MXroute years ago. MXroute has zero tolerance for spam and spammers, a key point in my decision to join it, and is very quick to act against them in order to secure the service and its reputation for legitimate customers. Although I have had no reason to use it, the ticket system for issues is clearly well managed and it is very easy to communicate quickly and directly with someone who can solve your problems. It's probably the most responsive support I've seen anywhere in an online service. I can recommend MXroute without any reservations; something I've rarely said in several decades of work in and experience with IT. Well done MXroute!

The best thing about this company is the owner's commitment to fighting spammers who try to use his service to send the crap that nobody actually wants. When enough spam comes from an email service, that service gets blacklisted, and it become difficult for it to send legitimate emails. Mxroute is relentless in fighting spam, to keep the service as reliable for regular customers as possible. If you find a negative review, keep in mind that it probably came from a spammer who was kicked off the service. My personal experience has been excellent, and I've been a customer since 2022.

Let me be upfront, MxRoute is not for everyone, possibly not even for a lot of people. This is a no frills, cheap and cheerful service, and one that expects a reasonable technical bar from its users. The founder is blunt and arguably confrontational at times (generally to spammers or people taking the Micky), but it's kind of a breath of fresh air. We have personally found the service excellent and while the storage amount is a little small, this speaks more to our budget than anything else. If you've got someone a little bit nerdy/technical and aren't going to spam give it a go, otherwise if you're a little more flush with cash/want more guard rails, probably Google workspace is a better fit.

Bad experience with a vindictive owner. I'm fully expecting retaliation and bad reviews on my businesses - happened many times before. The guy is a piece of work and rude is an understatement. Keep in mind that if you are from EU GDPR doesn't mean anything to them. Decent service until you run into an issue - then without a warning your account gets banned, data erased and business comms deleted with no recourse. If anything is important in your business email don't use this cowboy. It's a single man operation so be very careful with your data - it will get deleted on a whim.