Gary
5 STARS all they way for Muzata!
I took up Muzata's free offer to lay out and design a fairly large deck. I worked with Nico who was absolutely relentless in staying with me for at least a dozen emails and phone calls until the job was perfect. This was for a new home so all the parts went into storage until I was ready to install. A year later on the install I realized I had 5 posts ($625) that needed three holes instead of two holes drilled in them. Brandon at Muzata told me these post were beyond the 30 day return policy and could not be returned to Amazon. Then - He sent me 5 post at no charge to make it right. The hallmark of a good service company is not just how good they can be up front, but how they deal with a problem afterwards. 5 STARS all they way for Muzata!
Response from MuzataMay 2, 2024
Dear Gary, Thank you so much for your glowing review and for sharing your experience with Muzata! We're thrilled to hear that you had such a positive experience working with Nico on the layout and design of your deck. We're also delighted to hear that Brandon went above and beyond to rectify the situation with the posts, even beyond the return policy. Providing excellent customer service, both upfront and in resolving issues, is incredibly important to us, and we're glad to have been able to meet your expectations. Your feedback is greatly appreciated, and we're grateful for your support and recognition. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Best regards, Muzata