Mutual of OmahaReviews of mutualofomaha.com

The worst!!! and customer servvice lady act like she didn't wanna work there the way she talks to people. nothing but a scam

This has been the worst company I've ever dealt with. My mom had a cancer policy and after endless paperwork and stall tactics, her claim was denied. She got the policy because she had breast cancer prior. Fast forward, 10 years, she developed primary brain cancer and passed away. They rejected saying she had cancer before. Isn't that why you would get insurance in case it would come back? You either have cancer or you don't. My parents felt they were covered for medical expenses but not through this company. Please find another company to work with.

This company is GARBAGE! I applied online for a Medicare Medigap policy in the early morning. I have NO underlying medical conditions, current or historical and answered all questions accordingly. Less than a half hour later, still in the early morning, I received an email rejecting me. A few days later I received a letter only stating that "Our decision is based on your health information provided within the medical data received." Nothing else. It looks like mindless AI bots are processing their applications and made their decision. If this is how they treat potential customers, imagine how they treat policyholders and paying out claims. AI bots in charge. Also, they demanded my banking information in JUST the application process which I was VERY UNCOMFORTABLE giving out at that time. They were going to charge my account immediately. Fortunately, I already had insurance with a reputable company which was expensive so I was looking for a better price. So this is what you get trying to go cheap. Scary place. STAY AWAY! You have been warned.

Mutual of Omaha responded to my feedback and guess what they gave me the same runaround in the response which was: Your feedback matters, and we’re reviewing this to improve. Please reach out to our customer care team by calling 1-800-775-6000 Monday through Thursday, 7 a.m. to 5:30 p.m. and Fridays, 7 a.m. to 5 p.m. or email customercare so we can connect directly. This is a joke! If you read every response to all of the bad reviews, it’s the same thing. Please reach out to customer care. This company is a disgrace! If they really cared, they could find your name review your file and give you a call personally, but they could care less. They have your money and that’s all that matters to them. My mother lost $14,000 because of this company and their lack of response. I will give negative feedback to everyone I know or meet and encourage them to never work with Mutual of Omaha!

Horrible experience obtaining STD payment. Analyst Ms. Battle deliberately played phone tag, misdirected my doctor about *scheduling* a peer-to-peer review, then lied that he couldn't be reached and sought to have my claim denied before the 10 business day time period had elapsed.

My wife made one claim with these people for short term rental n 12 years and it was the most ridiculous and backwards process we have ever went through. Every step was a fight and communication was nonexistent she changing jobs to someone who has a little better benefits. Doing business with these people is a waste of time, find someone trust worthy to do business with Mutual of Omaha is next to useless.

What makes Mutual of Omaha so special to me is their consistency. I've been with them for over 20 years. They are solid, dependable, and trustworthy. They do not raise their rates often, and when they do is because they have to keep up with market rates and the economy. I have been extremely happy with them as customer and as an agent who represented them before my retirement. I am a happy camper customer.

I submitted a hospital indemnity claim for a recent hospital stay that was denied. They said it was because of a pre-existing condition. The issue I have with that is that my company didn't have that insurance a year ago. So basically they just wanted to steal my premium money.