Mutual of OmahaReviews of mutualofomaha.com

As POA for a dementia patient in a memory care facility, I have been trying for over THREE MONTHS to refute their cancellation of his long term care insurance due him forgetting to make his payment! They have used every BS excuse, certified letters ignored, discussions with supervisors dead ended, unreasonable demands for reinstatement plus broken promises by MANY to follow through and correct the situation. Now seeing the consistent one star (should be minus stars) reviews, the pattern is OBVIOUS this company is DISHONEST on every level!!

Mutual of Omaha, seemingly a good carrier - has dropped the ball since becoming active with them. They neglect to send out policies properly. They don’t let their clients access to their policies. They complicate things unnecessarily for their agents. They do not listen to your concerns. They do not work effectively to address your concerns. They will waste your time. Better to go with: Americo, NLG, or any other. Ineptitude across the board, and negligent to their agents.

I am 54 and been paying for a critical illness policy along with my life insurance for a couple of years. I was diagnosed with cancer and filed a claim on my critical illness and they dug around in my application until they said I lied on my application for insurance about my weight and that I was diagnosed with a vein disorder. Funny the vein disorder was something I was referred for for swelling and turned out. The specialist said I had no problems with my veins. They can’t dig deep enough to find out the truth about a diagnosis, but they can dig through years of medical records to find out how much I weigh. I have lost 100 pounds. I started out weighing 320 and I told them that but it was wrote down by my agent on the phone as 220. I don’t see what this has to do with cancer, but they decided to cancel my insurance policy and just refund me the premiums. I’ve paid don’t bother getting insurance here they will work their butt off to find a way to not pay.  Wonder if they’ll do the same thing to my life insurance policy and put my family through hell

Brian Sullivan was a great representative! Knew his stuff, and was down to earth... He explained different coverages and which ones matched my needs... Look forward to finishing the process with this gentleman..

Continued to deny our claims for cleaning and xrays because they claimed they did not recognize the dentist even though there is no "network". Dentist finally had to send their W9 after 4 phone calls and then they only covered 10%. We have cancelled this terrible policy.

I was sold a 20 yr term policy that I thought was a whole life insurance because of how it was presented to us by their agent. After 20 yrs of paying the policy, the rate went up unexpectedly to us from $578/mth to $6,850/mth! It is now $7600/mth after just two years & will be $9,000/mth in a few mths & so on.... Evidently I had missed an important conversion date at 75 yrs old. I filed a complaint at the BBB & requested a fair conversion rate. The rate that is given to most people for this type of policy of approx $5,000/mth. I would have converted the policy if I had known. It's a simple transaction. In the complaint I asked for the same rate that everyone else gets & the response was an email outlining the policy guidelines & the conversion date I missed. That's it! There was no concern whatsoever about how the policy was misrepresented to us in the beginning or that we were unaware of a 75 yr old clause to convert it. This seems to be a common complaint so I've decided to let people know about what happened to us online & on social media instead of just quietly paying it. Buyer beware & READ everything! Don't just listen to what the agent is saying to you. Be super careful with them or you could end up like us!

Called their line this morning, believing to talk to an agent, because website claims to be available 24/7 365. Was told by a what seemed not very knowledgeable person to call back on Monday. Why?

Purchased a basic life policy couple years ago and rates been increasing so found out i could get cheaper elsewhere. Never would of guessed it take an act of congress to cancel my current policy.