We help our customers protect what they care about and achieve their financial goals. Mutual of Omaha is a privately held Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.
Mutual of Omaha (mutualofomaha.com) has 157 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
mutualofomaha.com
Website
mutualofomaha.com
Category
Insurance
Location
Omaha, Nebraska
Listed on Five Star Index
2026
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The company replied to 53% of reviews.
Latest
Most recent review: October 2026.
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Superb Customer Service! Excellent fast pay on claims service! Do not think twice about whether the Company will pay claims or not! Has an Excellent financial stability rating from all the highest reputable reporting firms! And,finally, they’re not going anywhere; stable as a rock!
FYI: They are the original company to partner with Medicare when it was formed by Congress!
Thank you, Omaha; Thank you.
CH
Chasity H.
Great service and prices
They helped us get life insurance and they really listen to what you need. They actually listen to what you say when it comes to being only having so much money for life insurance. They have a lot of options and they will make sure you understand everything before you get what you need. Prices are pretty decent and affordable. When my husband passed we didn't have any trouble and they took care of everything. Cause a time like that you don't have time to be worried bout making sure money goes where you need it. I'm so thankful for them.
KM
Kandis M.
What makes Mutual of Omaha so special…
What makes Mutual of Omaha so special to me is their consistency. I've been with them for over 20 years. They are solid, dependable, and trustworthy. They do not raise their rates often, and when they do is because they have to keep up with market rates and the economy. I have been extremely happy with them as customer and as an agent who represented them before my retirement. I am a happy camper customer.
MB
Myron B.
Brian Sullivan was a great…
Brian Sullivan was a great representative! Knew his stuff, and was down to earth... He explained different coverages and which ones matched my needs... Look forward to finishing the process with this gentleman..
RE
Rick E.
I had carcinoma removed yesterday
I had carcinoma removed yesterday. Called MoO today and they verified all with my Dr while I on phone. She said a check in mail tomorrow. No paperwork! Great customer service.
SS
Sonya S.
Absolutely the Gold Standard for Life Insurance!
I never imagined in 1,000 years that I would be writing a rave review about an insurance company - but here I am!!
We have had two small policies for my mother since 2009 - one with Mutual of Omaha, and one with another large insurance company.
Unfortunately, my mother recently passed and as the beneficiary, I can share first hand that the difference in service + claims processing between the two companies is literally night and day. Mutual of Omaha in my eyes, is the gold standard!! I am beyond impressed! They have provided excellent service in each and every department along the chain. They processed swiftly and to my pleasant surprise, they sent the check within days after notifying them of my mother’s death. The competitor will not likely send a check for another 4-6 weeks. That’s after snail mailing documents, they won‘t even start the process until things are received, and it takes time to even receive these official documents on our end.
The fact that Mutual of Omaha moved so fast, it now allows our family to have the liquid funds to pay for services, our travel, rental cars and other essentials needed for these end of life family arrangements. It’s already a tough time to lose a loved one. Having the funds to take care of the services is the biggest blessing!!
We are so grateful to this company, and their business model that shows more humanity than most.
My family and I HIGHLY recommend Mutual of Omaha for life insurance!
Thank you!!
AN
AnnieP
Mutual of Omaha paid out on my husbands…
Mutual of Omaha paid out on my husbands cancer policy within 48 hours of documents being submitted. He only had this policy for a year and a half. Very good experience and highly recommend their critical care/cancer coverage policies. They came through when we needed them the most.
DW
Don W.
Reverse mortgage
I was interested in a reverse mortgage. Marsha Colantino was my first contact. She is very knowledgeable about reverse mortgages and explained things for me on my level of understanding. Marsha made the process very simple. Even after I received the reverse mortgage she has answered all questions that I have had. Marsha is a valuable asset to Mutual of Omaha.