Mutual of OmahaReviews of mutualofomaha.com

Response from Mutual of OmahaMar 31, 2026

We’re truly sorry for your loss, and we understand how upsetting and overwhelming this experience has been—especially during such a difficult time. What you described is not the level of care or compassion we strive to provide, and we regret that your interaction left you feeling frustrated and unheard. While requirements can vary based on the policy, ownership structure and state regulations, we’d like the opportunity to look into what happened and see how we can help. Please reach out to our Customer Care team so we can review your situation and assist you directly. You can call 1‑800‑775‑6000 or email [email protected]. We appreciate you bringing this to our attention and hope we can work toward a more supportive resolution.

Response from Mutual of OmahaMar 27, 2026

We’re sorry to hear about your experience and understand how frustrating this must be during your recovery. Short-term disability decisions can depend on specific policy details, and we’d like to review your situation to ensure you have a clear explanation. Please your name and policy information to [email protected] so we can look into this further.

Response from Mutual of OmahaMar 19, 2026

We’re sorry to hear about this and understand how concerning that would be. We’d like to look into this for you as soon as possible. Please email [email protected] with a few details—such as the name on the bank account, the date the withdrawals began and a phone number where we can reach you—so we can investigate and help resolve this. You can also contact us by calling 1-800-775-6000 Monday through Thursday, 7 a.m. to 5:30 p.m. and Fridays, 7 a.m. to 5 p.m.

Response from Mutual of OmahaFeb 26, 2026

Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve described and understand how upsetting delays and lack of follow‑up can be, especially during a medical leave. This isn’t the level of service we aim to provide, and we’d like the opportunity to look into what happened with your claim and communication. Please email your full name and contact information to [email protected], and on of our customer care associates will be in touch to review the situation. Thank you for bringing this to our attention.

Response from Mutual of OmahaFeb 24, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frequent phone calls can be frustrating. That’s certainly not the experience we want for anyone. We take concerns like this seriously and would appreciate the opportunity to address it directly. Please email your phone number to [email protected], and our Customer Care team will be happy to assist with stopping future calls. We value your feedback and appreciate you bringing this to our attention.

Response from Mutual of OmahaFeb 24, 2026

Thank you for sharing your feedback. We’re very sorry to hear about the experience you described, as this does not reflect the level of service or professionalism we strive to provide. We’re particularly concerned to learn about your interaction and the frustration you felt while discussing coverage options, as well as your concerns regarding the handling of personal information. We take these matters seriously and would like the opportunity to look into what occurred so we can better understand and address your experience. For your privacy and security, we’re unable to discuss details publicly. We ask that you please contact us directly by emailing [email protected] and include your full name, the date of the interaction and a reference to this Trustpilot review. This will allow our team to review the situation appropriately and follow up with you. We appreciate you bringing this to our attention and thank you for taking the time to share your concerns.

Response from Mutual of OmahaFeb 24, 2026

Thank you for taking the time to share your experience. We’re very sorry to hear about your injury and the frustration you’ve described—this is certainly not the experience we want for anyone during an already difficult time. We’d like the opportunity to review your situation more closely. We ask that you please contact us directly by emailing [email protected], and include your full name, policy number (or claim number), and a brief reference to this Trustpilot review. This will allow a member of our team to look into your concerns and follow up appropriately. We appreciate you bringing this to our attention and hope to have the chance to better understand and address your experience.