Mutual of OmahaReviews of mutualofomaha.com

Inept staff. Repeatedly asking questions that had already been answered, dragging out a process for weeks that should have taken one or two days, and then bringing up an issue that for the entire process had not been a concern. They may have high marks with BBB for financial standings, but they lack common sense and any form of customer service.

If you are looking for a vision plan that is a Mutual of Omaha plan, look elsewhere. Customer Service does not exist. There is a Customer Service number that puts you into a loop on their recorded system and gets you nowhere. It is all online with no ability to talk to anyone. Skip it and find a plan where you can reach actual humans. Just another example of how AI is useless when you need to speak to humans. And this company does not offer a human component.

I wrote an LTC policy in 2013 and every year Mutual of Omaha sends me a letter so I can contact the client & let her know of updates. I needed to give the company my new address for future notices. The crappy answering machine kept switching me different places. I never spoke with a human being & was on hold for almost 40 minutes. What a terrible way to treat people Customer Service?! What a joke

I have been with Mutual of Omaha for more that twenty years. My disability policy has never lapsed because of automatic payment. I used the disability policy in 2019 when I was out for surgery for six weeks. The process was 2 pages of documentation. There was rapid disbursement of benefits. . This year in March ,I had emergency surgery and the claim was twenty-two pages, W-2 submission, worker compensation, etc requested before my claim was approved. I was told to call and check on the status weekly. My paperwork had to be reviewed by a "board ". There may be need for additional documentation. I was very disappointed by the entire process. There was poor communication. I only received one disbursement since March . I don't understand. I submitted additional documentation to continue disability benefits beyond 6/26/26 but no benefits received but premiums have been deducted monthly? Help ! Very disappointed in a trusted company.

BEWARE: My father paid for a $10,000 policy. He paid diligently on time until he was admitted into hospice and passed away shortly thereafter. They are paying me out just over half of the $10,000 for a single missed payment one month prior to his passing. This is ridiculous, as he was admitted in hospice at that time and his family had no knowledge of the status of this policy until his passing. Mutual of Omaha sent documentation to his mailing address (which he was not longer residing), which we never received. This is predatory practice in my opinion. If you want peace of mind for your family members, this is NOT who to go to with your trust or money.

I called to make a payment and update my husband policy ownership , and the representative, Alicia, was extremely rude and aggressive for no apparent reason. I asked if she was having a bad day because there was no reason for her tone or attitude. Unfortunately, she continued speaking to me in the same aggressive manner instead of trying to resolve the issue professionally. Customer service should be respectful and courteous, especially when assisting customers with something as simple as making a payment and updating a policy information . This was a very disappointing experience.

Spoke to AI yesterday who supposedly scheduled me for an 8am appointment with a loan officer today. AI calendar 8am and so no loan officer was available can I schedule you tomorrow. I said no I thought I had an appointment today and AI hung up.

Learning more about our company sponsored dental insurance through Mutual of Omaha its really hard to associate the word dental coverage to it. I have never heard of a company having deductible that you pay, then they cover up to certain dollar amount and when that is reach then you start paying again. What a great scam for them and I am sure the exec's at the top sit pretty comfortably not covering dental bills.